Customization of Reports
Better reporting options including:
- work week to begin on any day
- change of status reporting
- totals on the reports
- extract data based on a specific value in custom fields
Votar a favor
1
Folllowing List for Post: Customization of Reports
[this list is visible for admins and agents only]
Hi Bianca, welcome to the forums :)
1) Work week start day. Would you like to be able to start your week sometime between Tuesday-Friday?
2) Change of status reporting. Great suggestions! Could you +1 Suzanne's post "Report when tasks moved through workflows"?
3) Totals on reports. Could you tell me a little more about this one? What type of totals would you like to see?
4) Extract Custom Field data. This sounds interesting. What type of data were you looking to extract and to where?
Looking forward to hearing back from you!