Free account - no such thing it seems!

Hi Simon, I see that our Support team has already reached out to you but wanted to reply on here as well. We do have a free account but we also have trial options for different plan types. Your account has already been switched to free but please let me know if there's anything I can help with.

how can I sign in for a free account? 

Hi Hazel, first off welcome to the forums 😄

Since you're on a trial (and it looks like you're the account owner) you can switch your account to free. To do this:

1. Go to Account Management
2. Switch to the Subscription tab.
3. Click "Purchase subscription".
4. A new browser tab opens where you can select your team size. Choose: 5 Users.
5. Once you do this, the link "Downgrade to Free plan" appears in the upper right-hand corner. Click the link.

Let me know if you have any questions!

Hi :) I have the same problem. I think I am on free plan, because i don´t have button "Purchase subscription" but "Update subscribtion". Does that mean I am on free plan and not of free trial? :) Thanks.

Would be nice for it to be clearer how to get a free plan

My trial expired and i'm trying to figure out how to get to the Account Management button to downgrade to a free account, but the only button I CAN press when I get onto Wrike is "Purchase subscription". Clicking anywhere else outside of the modal doesn't do anything, so my only option is to click on "Purchase subscription"...

If I get this correctly, you have to sign up for a paid plan in order to downgrade to a free plan?

Someone in marketing came up with this beauty of a scheme right?

This doesn't pass the sniff test, I would rather clean out a cat box than sign up for your free service in this manner.

Best of luck with your company's reputation introducing yourself to new users in this manner. 

Hi Douglas Wade Goodall, this is not the case! I'll clarify things further;

When you select "Purchase Subscription" in the Subscription section of your Account Management view, you do not need to input any billing details to avail of the free account. Once the option for 5 users is selected, a link to downgrade your account to a Free one appears in the top right. There is no point where you will have to exchange any payment to convert your account into a Free one.

Hope this clears things up! If you have any other questions, let me know.

Thank you for the instruction - it is far from clear though with the paid ones sitting front and centre - took a few looks to find the link for the free option

Welcome to the forums Emma Levy! Please feel free to post if you have any other questions 👍

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover