Exception Handling for Time Entries at the Task Level

Product Team,

As a product of our business rules, there are instances where time entries from multiple employees to a single, billable task do not aggregate by a summation.  For example, there are occasions when a client would be billed simply for the duration of a meeting and not the sum of the time each attendee was present at the meeting. In this case, the aggregation of time for this task would be the average. A similar request for this capability was made in the post, Customize aggregation in reports: average Time Spent – Wrike Help Center

However, this request does not seek to substitute an average for summation as the aggregating function. It would be desirable to add a type of billable/non-billable filters at and within the task level to allow for exception handling; i.e., tasks appropriately located within a billable project that are either all or in part non-billable.

Alternative solutions exist such as increasing the depth and/or breadth of the folder/project hierarchy, task splitting, or potentially an aggregation from a custom field. All of these rely on additional and highly contextualized user input which makes these options undesirable.

Thank you for the consideration

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Matt Golsteyn Welcome to the Community and thank you for posting such detailed feedback to our Product team 🤗 I will pass it on to them shortly. 

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

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Lisa,

Has anything happened with this? Do I need to submit a support ticket if we would like to have this done?

 

Matt

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Hi Matt Golsteyn! For now, your feedback is recorded and passed on to our Product team. 

Our process here on the Community works off the voting system, so once a suggestion gets 60 votes, we add one of the product statuses depending on the priorities of our team. They are not committed to release all suggestions they are receiving, but some of them become part of Wrike's functionality. 

We will keep you posted on and changes and enhancements here on the Community. Please let me know if there's anything else I can help you with! 

Lisa Community Team at Wrike Wrike Product Manager Torne-se um especialista em Wrike com o Wrike Discover

Lisa Wrike Team member Torne-se um especialista em Wrike com o Wrike Discover

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