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[From Wrike] Smart Folders are coming to a Personal Space near you!

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    Stephanie Cargill

    Jim Tobin I would be very interested in seeing your dashboard. My email address is scargill at starklibrary dot org.

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    Lisa

    Emma Perry Hi! I've checked with the team, and your account's Customer Success manager is going to reach out to your account owner about this!

    Jim Tobin Hi, great to hear that! I'll be reaching out to you by email 🙂

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Lisa

    Hi everyone!
     
    We wanted to confirm the final date of sunset for the MyWork functionality as June 30, 2020.
     
    Our product team have and will continue to improve the My to-do smart list - thank you all again for providing so much feedback and use-cases on this thread! Here's what the team have added recently:
     
    – Additional sorting options for My to-do: date created, date modified,
    – Plain mode in addition to default hierarchical one
    – Two-line layout, that is more convenient to work with task view opened
     
    We've also recently published a guide to managing personal work in Wrike - make sure to check it out and let us know in the comments if you have any questions or feedback on it.
     
    If you still have concerns about how best to organize your work, please don't hesitate to reach out to your Account Manager or Customer Success Manager. If you're not sure how to contact them, we or our Support team (support@team.wrike.com) will be happy to help.
     
    Thank you again for your feedback, it's been extremely valuable!
     

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Dennis Bond

    I am sad that Wrike believes the middle of a worldwide pandemic is the right time to disrupt my employee todo list in order to deal with their legacy code issues, and I will remember this when times are better and I go back to spending my time thinking about task management systems. Obviously, I am not spending my time thinking about task management systems in the middle of a pandemic, which is why your announcement is so VERY unwelcome.

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    Riccardo Sighinolfi

    Excellent strategy!

    For wrike's business, taking up this theme right in the midst of the global lookdown is the best time since for its users it is instead the worst time to evaluate whether and how to migrate to other systems while they are committed to countering the effects of the pandemic.

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    Thierry Portmann

    And months later:

    • your "smartlists" are not really "smart" at all.
    • still no differentiation between grouping and sorting
    • still no double sorting priority > date or date > priority

    if grouped by status, the list is then sorted alphabetically, which makes absolutely no sense. I've already explained this twice, and I feel like I haven't been heard.

    example: group by status then sort 1. by date and 2. by priority

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    Lynnea Connolly

    Please reconsider this terrible timing. "My Work" functionality has still not been replicated in the new smart lists - why?

     

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    Alexander Numann

    Boooo

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    Elaine McDonagh

    Hi everyone,

    Thank you for your feedback here. We hear you and we will act on this.

    Although the sunset of this feature is essential to be able to maintain and improve our product, we can appreciate that the timing here is not ideal. For that reason and based on the comments you've shared here, we have decided to delay the sunset of this feature for now, so this won't be happening on June 30th as mentioned above.

    As you know, your feedback and insights are invaluable to us here on the Community, so thank you for taking the time to highlight your concerns. We'll follow up with more detail on this at a later date.

    If you've any questions or if you need further assistance, please do let us know.

    Elaine McDonagh Community Team at Wrike 💡Узнайте о самых популярных функциях Wrike и советах по его использованию

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    Christian Fitzpatrick

    So sad to see you all still struggling with this. . .I am so glad I left Wrike. Asana has been a complete dream. So nice to work with and suits me down to the ground.

    Also, check this out. . . for small teams, at last a feature to allow you to buy as many seats as you need. I was just notified of the new plans and they have now dropped the minimum of 5 seats for all business and premium plans. ;)

    Don't put up with this kind of treatment over here. The grass isn't always greener, but for somebody now on the other side, I can tell you it it is in this case. :)

    No referral incentive or anything, I'm just constantly happy at the way I'm treated over there. A massive difference to the totalitarian Wrike experience. "We know best, your concerns are irrelevant."

    Best of luck to you all.

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    Elaine McDonagh

    Hi Christian Fitzpatrick,

    We're sorry to see you go and appreciate the feedback you've shared here in relation to this request.

    As mentioned above, we have delayed the sunset of this feature based on user feedback for now. User feedback is vital to us, and as demonstrated, has an impact on the decisions we make in relation to our Product.

    We do appreciate your honesty and candor here, it's been taken on board and we wish you all the best for the future. If you need anything else please do let us know. 

    Elaine McDonagh Community Team at Wrike 💡Узнайте о самых популярных функциях Wrike и советах по его использованию

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    Christian Fitzpatrick

    Elaine McDonagh Not to shoot the messenger Elaine, (as this actual issue is so far removed from anything to do with you it's not funny), even suggesting a final sunset date of June 30th to start with clearly illustratres how tone deaf the powers that be at Wrike are.

    Have you read this entire thread? Is there anything in it that suggests that the Wrike Dev team truly listen to user feedback? It would appear that My To Do is now only incrementally closer to replicating My Work and that's it. . .the guys have stopped and you were about to expect every user to just lump that average new feature in just over a month. How long has it taken them to implement the three new features listed above? Almost 8 months now? That's telling of their focus and dedication to make this right.

    It's a little interesting too that under cover of a worldwide crisis the team decided that "Oh, now would be a great time to get rid of that unpleasant business we created with the whole My Work/My To Do fiasco. Let's put a date on it."

    So whilst I appreciate the platitudes and falsehoods - as I guarantee you almost certainly don't appreciate my ongoing input in this thread - how about you guys actually do the right thing by your users, actually listen to the feedback and actively make this right for all the poor buggers who trusted you, pay you and are too deeply embedded within your system to make leaving a viable alternative. It is your obligation.

    This platform is owned by the users. Without them, it's a shell. Wrike would be wise to remember that and start acting accordingly.

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    Luis Perez

    Elaine McDonagh We have been giving Wrike a full list of arguments and feedback on how we don't think My to-do closely replaces My work tab. still the team at wrike thought it was the moment to change, even when they don't hace a complete solution...  I apreciate the delaying of the sunset, but I don't think Wrike takes seriously what we say and the precious feedback we gave...

    I've been giving a try to My to-do and it is still too far from My work tab. My to-do is not what I subscribed for when I bought my licence.

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    Lionel Church

    I transitioned over to Todoist after the removal of My Work. I've also stopped recommending Write to any new clients when I'm helping them upgrade their project management system.

    I honestly can't explain to someone how they should use Write now that My Work has been removed. In my perspective, Write is not functional anymore.

    When I went looking for a new platform, I used the following criteria for what I needed to be able to get done in the new system (Write team, take note!):

    1. Dump in every item/thing that needs to get done
    2. Label/tag work by category type
    3. Organize items into projects
    4. Assign items to teams and team members
    5. Create multiple views for grouping things based on any of my chosen criteria
    6. Add items that I'll work on today or this week and reorder them on a final "working" list
    7. Schedule items onto my Google Calendar

    I settled on Todoist and I'm thrilled with how easily it handles all of those functions and I'm now a paying customer.

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    Christian Fitzpatrick

    Lionel Church I also used to reccomend Wrike to everybody. I would say I directly signed up at least 3 other people and recommended to a tonne more. Now I recommend Asana. . .Sadly.

    I guess I say sadly, because usually I'm very loyal to platforms. If they work for me really well, I don't like to change. Changing to Asana really upset me at the time, not because of the change, but because it's a corner I was backed into and Wrike really didn't negotiate anything with regard to renewing my subscription until it was all resolved.

    It's sad and I'm still here because I do feel some loyalty still and hope that they will do the right thing by the users that remain. Stunts like this really upset people and lose them clients. The thinking that the new clients won't know any better is flawed, because they are actually throwing away functionality that many people found was the only way Wrike really worked at all. . .That should be concern enough.

    Anyways, I really shouldn't complain, I think I pay like 7% of what Wrike was costing me with Asana and I can do nearly everything with the exception of video proofing, which I rarely used.

    Fingers crossed they get their act together. Usually this kind of treatment is telling of things to come.

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    Alexander Numann

    A Wrike "customer success manager" contacted me today about the imminent sunset of My Work. I guess they're doubling down on pushing this through during Covid, national riots, etc. - feels pretty tone deaf.

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    Lisa

    Hi Alexander Numann, thanks for getting in touch. Apologies for any confusion caused by this. The Customer Success Manager was reaching out to offer assistance with the functionality and transition, but rest assured that the sunset has been delayed for now due to the feedback shared here. We'll be in touch again when there are more updates to share in relation to this. Please reach out to your Customer Success Manager, or to us here if you need anything else in the meantime.

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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