How do you guys communicate with your clients through Wrike?
We have been using Basecamp for 6 years now and really want to switch to Wrike. But Wrike does not seem to solve a very basic need we have:
Communicating with our clients in general discussions. As there are only tasks available, our clients have no way of starting a discussion with us in Wrike (Collaborators), our clients would need to use regular email to reach out. In basecamp we have more discussion-threads than we have tasks/to-dos. Our clients love to be able to use the discussion feature where they can effortlessly start a discussion on topics like:
- We need another payment method in our store. What do you recommend?
- How much would it cost to redesign that part of our website?
These are just client communication that usually ends up as tasks or a project. Going back to regular email for that kind of communication would be a pain and will never happen.
Are there any plans to include something like just a "discussion" that can like amongside tasks in projects and folders?