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    Pavel M

    Hi Alexander! Would you mind elaborating a bit, what do you mean by 'partial editing'?

    Pavel M Community Team at Wrike 💡Узнайте о самых популярных функциях Wrike и советах по его использованию

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    Alexander Salamatov

    Hi, Pavel

    The only way to edit a description through the api is to paste it fully, but if I edited(Regex, Replace, etc) only a portion of the text, the history(Updated description link) will display that I changed the entire text(screenshot above). May be possible to make it display only the diff between the old description and which I put.

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    Pavel M

    Hi Alexander! Thank you for the clarification. I am afraid that this is how description editing is designed, as it's not 'live' as it would happen when you type into it symbol by symbol, but a mass-update via API which in fact re-writes the content as a whole. Would be a good consideration for our product improvement in the field of API though, thank you!

    Pavel M Community Team at Wrike 💡Узнайте о самых популярных функциях Wrike и советах по его использованию

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    Alexander Salamatov

    Hi there,
    Indeed, the problem was quite serious for our workflow, so it turns out that update the description via API at the time of editing by users. There is no way to understand that a task is being edited and to understand that we are losing data. 😕

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    Andreas Wastl

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    Hi there,

    We struggle the same way. We have an automation in mind which takes values from custom fields and builds a part of the description based on it. This is currently done with WebHooks immediately after the edit of the custom field. Very nice from the user experience as long as the user first edits the custom fields and then the description. If the user edits the description first and then the custom fields all the user changes got lost!

    Your support college explained the reason for me with Wrike using a live editing database and slower/delayed updated backend database.

    This makes our kind of update impossible as long as we cannot synchronize our API update, lock the record (and enforce a refresh of the backend database) to allow an update of the consistent data or find the point in time were no user has modified it long enough that the API sees all the changes of the user. The updates should happen as soon as possible and not only overnight.

     

    So our hope and suggestion for your developers is to provide and API for description changes only. If I assume that changes of descriptions are very likely possible in just a few seconds it would be absolutely enough to have something like such: 

    • GetAndLockDescription(ElementID, AutoreleaseSeconds)
    • PutAndUnlockDescription(ElementID, Description)

    During the lock-phase

    • User are blocked from further editing
    • The returned description from the Get call is up to date and contains all user data
    • Our program code has a certain time for its operations until the system automatically unlocks the record
    • As soon as the processing is done a Put call can update the description and immediately release the lock

    After AutoreleaseSeconds is reached or the explicit use of the Put function

    • The Lock is released independent of a missing Put call (this avoids any locked elements where processing is too slow or even buggy)
    • Any further call to the Put function results in an error (like it would if no Get was used at all)
    • User are able to go on with changes on the description

     

    As I wrote above the average changes is just very small as parts of it can be prepared outside prior to the locking phase. So the remaining processing time is more or less just the calls, transfers and update of the description.

    The use case I outlined is just one of potential. I could also imagine to have information from other systems which should be visualized within descriptions and which would currently result in destroying user input done in parallel. The trust of users to such a system will potentially be low or even get lost. So we are limited in actually doing such. 

     

    I am happy to discuss any alternatives.

    Alexander Salamatov, do you find a good solution for your situation?

     

     

     

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    Alexander Salamatov

    Hi, Andreas Wastl

    We are still suffering. Our team members keep this pain in mind and use task history to get a lost text 😥.

    I think this is a HUGE problem. We have two options (UI and API) to update a task description but can't use them simultaneously.

    It sounds good to ask clients to save descriptions and freeze for a second while API does some updating stuff.

    Pavel M, please come back. There are no workarounds with this unexpected behavior.

     

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    Andreas Wastl

    Thanks. Sad to hear you still do not have a solution either. 😟

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    Lisa

    Hey Andreas Wastl and Alexander Salamatov, thanks a lot for reaching out! I'm now raising Support tickets for you so that our advanced support agents can advise. 

    You'll get a notification soon! 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Andreas Wastl

    Hi Lisa,

    I actually wrote (see above): 

    [...] Your support college explained the reason for me with Wrike using a live editing database and slower/delayed updated backend database. [...]

    So I am not sure if your support will have a solution for me. I did not mention that it was advanced support. He also pointed me to this discussion thread... 

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    Lisa

    Thanks for getting back to me, Andreas Wastl! I was hoping that our advanced support would be able to advise here. 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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