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Wrike Desktop App (windows)

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    Lisa

    Hi Antony, happy to see you on the Community and sorry to hear about the issue!

    I can see that you've already discussed this with our Support team. Please let me know if you have any other questions, I'll be happy to discuss 🙌 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Aleksei Grenkóv

    Hi, Lisa! I have the same issue (caused by the latest update, supposedly), but haven't discussed it with anyone from the support yet.

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    Lisa

    Aleksei Grenkóv Hi, sorry to hear that! Raising a ticket for you right now, someone will be in contact soon!

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Daniel Fragoso

    Hi, with the last update i cant be able to open the app on desktop. 

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    Lisa

    Hi Daniel Fragoso, raising a ticket for you too! 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Bob Swartzlander

    Having this issue also. The app updated this week and will not open. Windows 10.

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    Lisa

    Hi Bob Swartzlander! I've raised a Support ticket for you, someone will be in touch soon. 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Bob Swartzlander

    The request to turn off Dark Mode on Windows 10 (then restart) fixed the issue. Thank you!

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    Lisa

    Great to hear that, Bob Swartzlander 🙂 Thanks for getting back!

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Lisa

    Hi everyone! Sorry again for the inconvenience! Here's the solution from our Support, hope this helps:

    Our team checked this issue with our engineers and it looks like it's related to the fact that the new Desktop app version runs on the Electron version 6.0.0 which is not launching with Windows 10 Dark Mode. You can find additional details here: https://github.com/nklayman/vue-cli-plugin-electron-builder/issues/378.

    In case you'd like to stay on the new version of Wrike for Windows App please make sure to turn off the Dark Mode and check if everything works fine in the Light Mode Windows.

    If you rolled back to the previous version already you can download version 3.1.0 of Wrike for Windows App here.

    At the moment we've decided to stop the distribution of the new Wrike for Windows App for Windows x64 so in case you want to stay on that version and wait until the issue with the Electron is not fixed by a third party, you can download the previous version of Wrike for Windows App from Apps & Integrations portal.

    Please let me know how that goes! 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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