Collaborators cannot view custom fields ??

Hi Ly, thanks for reaching out 🙂

Normally Collaborators can view Custom Fields and their values, so what you've encountered doesn't sound right. I've created a Support ticket for you, someone will contact you soon to help with this 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi - I have the same problem 🙁 Is there a fix for it?

Hey Cyrus Mody!

I've just raised a Support ticket for you, someone should be in contact with you soon. If you need anything else, be sure to let me know.

Hi, what is the outcome of this? I have situations where some custom fields are not visible to a collaborator while others are visible. How are custom fields defined where some are visible to collaborators and others are not? Is this a setup issue of the custom field? Is it a security/permission issue? I have the custom fields in question added to the parent and local folder and they appear in table view for me but still do not appear for the collaborator. The custom fields are space fields but I have noticed the same issue with account fields. Any suggestion is appreciated.

Hi Robert Meade! This can be related to how they are shared, so I'd suggest reaching out to our Support team about this. I'll be happy to raise a ticket for you, please let me know 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Hi Lisa,

Yes, please raise a support ticket. Here is the setup:

• We have a space created
• all collaborators are members of the space (via groups)
• the custom fields are space fields against the space we created
• We have added the custom fields to the folder containing the projects
• We have added the custom fields to the parent folder structure
• the custom fields are setup for projects, folders and tasks

Thank you for your help!!

Looks like this is now resolved Robert Meade (I've asked our Support team to reach out to you about this) 👍 Please do let me know if I can help you with anything else 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

Thank you Lisa, yes the issue was resolved. For the benefit of others who may read this,  If the setup is as I describe above, the missing piece was the collaborator needs to add the custom fields to their table view by clicking the gear icon to add new columns. The setup above will allow them to see the custom field as a option to choose. They must be in Table view.

Thanks so much for the follow-up Robert Meade 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover