Como podemos ajudar?

p.ex. Gráfico de Gantt, Criar tarefas, Compartilhar pastas

Blog

12 comentários

  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Stephen

    Good question Majorie! You're correct, there's no current process for importing Wrike backups back into Wrike. We are constantly backing up to our secure servers so that your data is safe in case something happens.

    The back up you're talking about is really to have a hard copy of the information but it's not possible to move it back to Wrike.

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Sam Xu

    Hi Stephen and team,

    I was wondering if there're any updates to being able to restore a full backup back into Wrike. Thank you,

    Sam

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Stephen

    Hi Sam, welcome to Community! 🙌

    This has been thought about a lot internally. However, the team is focused on ensuring that our secure servers remove any need to keep backups. There is no scheduled time with our Product Team to work on re-uploading from JSON file as the secure servers are constantly backing up your data in near to real-time.

    What's helpful for us to know now, is why you might need this, so if you have a use case in case pass to the team, that would be great. Thanks 🙂

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Shawn Reynolds

    Hi Stephen & Team!

    <<However, the team is focused on ensuring that our secure servers remove any need to keep backups.

    [snip]

    What's helpful for us to know now, is why you might need this, so if you have a use case in case pass to the team, that would be great. Thanks >>

    I think you're raising a very good point here and I want to follow it up with a question that's tied to that the "why?" you're asking about. 

     

    "What's the process for recovering from the situation when someone does something they shouldn't and the company's Wrike Workspace winds up needing either a partial or complete restore?"

    I've been looking around the Community at multiple similar inquiries but that's useful information that I think may not be clearly understood (or just be assumed) and therefore leading to this recurring question/request.

    I worked for a Managed Service Provider for 6 years and we were responsible for a variety of data backup processes.  So, I understand the types of processes and the different types of backups (full, incremental, differential, etc.) that can be involved in the overall data backup process.  But, in general, my customers didn't really care about the underlying "how" of the backup process.  Those were the details we managed and that they didn't need to bother with.  Their area of concern was "When things go wrong, will I be able to get back what I was lost?  What do I do when it goes wrong?  How far back can something be undone?  And, how quickly/soon will things be back to normal?"

    I never consider backups a "What if ...?" scenario.  They're a "... when I need them ... because I will need them at some point ... what do I do?" scenario.  I'm not in an emergency situation right now.  Which means, right now, I have plenty of time to think clearly and research things without anybody panicking and asking "Is it fixed yet???"  ... so that, when the emergency does arise, I will already know what the emergency game plan is to follow.  When I saw the Backup Tool, I started working on what sort of gameplan would be needed before an emergency so that there is a recurring backup to be restored from after an emergency occurs.  I downloaded the tool, ran it, examined the results, and was left with the question of "OK.  What's next?  What is the next step I take from here to recover?"  That's when i started searching the Community pages and found out that this was not intended to be a true backup and that we're instead dealing with a server-side backup.

    But, the question still remains.  "Ok.  What is the next step I take from here to recover?"  You have your server based systems with the various backup processes for both the data and hardware side of things.  That tells me that I don't need to setup a backup system myself.  That's great!  What I would now like to know is "What's next?"

    Let's go for a worst-case scenario.  I have our Owner account.  I click a wrong link.  Someone gets into my account and therefore takes control of our Wrike Workspace.  That person just starts deleting entire Spaces in Wrike and going into the Recyling Bin to permanently delete them.  I find  this out.  I have an emergency on my hands.  Now people are panicking and wanting resolution ASAP.  What is my next step? 

    Since I don't have direct access to a Backup/Export and Restore/Import process, that means the restore process is out of my hands and that the baton needs to be passed to you all for resolution.  What is the specific process for that?  Do I go to the Help Center and Submit a Request to report it?  Go I also e-mail my Account Manager with an "Important!" flag on the e-mail message?  What is the proper procedure for me to reach out to you to start the ball rolling on the recovery?  Because, ultimately, that's my main concern and priority.  Having that emergency gameplan in place before I need it ... so that, when I need it and people panic, I can reassure them that there is a plan in place and then start to implement that plan.

    I've already been through a very similar type of scenario earlier this year ... with a different program.  There was an assumption that a process we managed (copying a Company file) was actually a backup process.  We learned differently when a database got corrupted during a conversion process, we had to restore to a pre-conversion copy we'd made, and discovered that 5 years worth of data from a particular table was lost because those tables weren't part of the Company file that was copied.  Thankfully, our service provider had a full backup solution in place on their side and we were able to recover everything ... including people being able to continue to work during the recovery process and nothing having to be re-entered.  As far as data recovery processes were concerned, that was about the ideal situation.  Because, a plan was in place and it was clearly known what all 3 parties involved managed.

    While we have been using Wrike in an isolated (just some teams) degree since last June, with the ramp-up to not only using it Company-wide but also using the more advanced features as well, I am looking for a similar "In case of emergency, break glass, and follow the Wrike Recovery Game Plan" approach.  If that doesn't require me to manage local backups or having to do a restore myself, all the better.  But, I do still need to know what to associated the emergency Red Phone with.  🙂

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Lisa

    Hi Shawn Reynolds, sorry for the late reply! 

    As emergencies can potentially be very different, the general advice is to contact our Support team as soon as possible. They can be reached at support@team.wrike.com. Our agents should be able to provide guidance for a particular case. And here's Wrike Security Overview page, please check it out https://www.wrike.com/security/

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 1
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Shawn Reynolds

    Ok.  Thanks!  That's exactly what I was looking for.

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Henrik Lyder

    What about visualizing the JSON data in some other way? We'd really like to be able to have some decipherable summary of each project with comments and descriptions that we could archive as part of our ISO:9001 process. The folder/project data and task data are stored in separate JSON files though with nothing that I can see which connects the two. Is Wrike aware of a program or procedure available out there to organize the data in a way that it can be used?

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Lisa

    Hi Henrik Lyder, welcome to the Community!

    Currently, backup files are only available in JSON format as described here https://help.wrike.com/hc/en-us/articles/209605749-Account-Backup

    I can create a Support ticket for you if you'd like and our agents might be able to advise what can be done in your case, although I can't promise anything, unfortunately. Please let me know! 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Henrik Lyder

    Yes, could you please put in a support ticket for me? My question is that I have two methods of extracting project data: by using API calls I can extract folder information, task info, and comment info separately. I can associate comments with tasks using the task ID but there is nothing that connects folders/projects and the tasks within them. The same problem is there with the JSON account backup; there’s separate files for tasks/comments and folders/projects with no information in either file to link the two.

     

    I need to create a project summary to archive as a part of our ISO:9001 certification requirements. I’m currently testing Wrike out for potential use in our product development and this is kind of a make it or break it issue

    Is this helpful? 1
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Lisa

    Hey again, Henrik Lyder! Sure, I'm raising a ticket for you now 🙂 Please let me know if you have any other questions, I'll be happy to help!

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

    Is this helpful? 0
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Online Campus

    Respectfully, I assert that the ability to export and import at the project and folder level should be a core feature. It's staggering that this is not possible and I strongly suggest you reconsider the decisions behind it. Holding client data for ransom is ethically questionable.

    I've had a scenario where data was lost through the reallocation of a subaccount by our administrator. There is also the issue of organisations moving upward to different systrems, contractors migrating to client project management systems, user error leading to data loss or reorganisation, importing complex templates, clients who wish to discontinue using Wrike but wish to preserve data etc.

    The list supporting portable, project-level imports/exports is long.

    thank you

    Is this helpful? 1
    Ações de comentário Permalink
  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
    Avatar
    Hugh

    Hi Online Campus, welcome to the Community! Thank you for sharing your use case here.

    I would recommend adding your voice to this Product Feedback thread in relation to Wrike backups. This way, other Community members can show their support and the Product team will be able to find your feedback easily.

    If you have any other questions, let me know!

    Hugh Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

    Is this helpful? 0
    Ações de comentário Permalink

Por favor, entrar para comentar.

Folllowing List for Post: Why Backup if you can't restore?
[this list is visible for admins and agents only]

Community

Welcome 🖖

Hi there! 🙂 Want to become a black belt Wrike Ninja? Here's how to earn a Wrike badge

Welcome 🖖 Have you checked out this week's Release Notes yet?

Hey! 👋 Curious about something? Visit How To to search and ask the Community for answers.

Welcome! 👋 Figured out a good tip or trick? Share it in Best Practices.

Want to connect your existing software to Wrike? Learn and ask how in the API section.