Provide an option to restore deleted files

There is currently no way to restore deleted files locally. In order to do this you need to contact customer support.

Upvote 43
22 comentários
Spot On Innovative Approach Stellar Advice
Avatar

I agree that the ability to delete a single file without losing ALL the versions would be very helpful. There are times when a file may be placed in the wrong area or uploaded before it's truly "ready" to be uploaded when a person may essentially want to undo the upload. (Ever hit Send on an email before it's truly "ready"? This may not be quite as potentially disastrous, but still...) We've had this happen several times recently and had no way of restoring the versions without going directly to the Wrike support team. I do like the ability to upload new versions and having the history, but it looks like there are others out there who feel there's a real need to add this ability to delete a single version of a file.

9
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Yes, this is a huge feature need. That said, it's also helpful for folks to not be able to access a sensitive document that was accidentally uploaded. So, is there a way to accommodate both of these use cases? Both 1) restoring deleted file you need, and 2) preventing access to restoring deleted file you do NOT want anyone to see

 

8
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Need this please - Baddly!!!!!!! 😭😭😭😭😭

4
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Another vote for being able to delete a single version in the attachment. I didn't realise you couldn't do this and have stuffed up a task/project history. How do I request to restore this? :(

6
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Stephen

Hi Natasha, I can see the Support Team has helped with this.

Please keep the votes and use-cases coming guys so the Product Team can understand the popularity of this request and prioritize its review accordingly 👍

4
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Yes, I have accidentally deleted a whole string of files after uploading the wrong PDF, because I thought I was just removing a version (as Google Drive allows). Please add the option to delete a version. Thanks!

3
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi There!

I just had a team member do the same thing. Could someone from Wrike Support reach out so that we can restore the file?

Thanks so much! 

2
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

@Kelsey I've raised a Support ticket for you, you'll get a notification soon 🙂

@Annie Please let me know if you'd like me to create a ticket for you as well 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

2
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

My team also needs the ability to be able to delete a single file in a series of attachments - not the entire series.  And how come when deleted they don't go to the recycle bin?  

But ultimately need to be able to select what file should be deleted.

 

 

Stacey Gill Munich Re

2
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Even if only the user who deleted the file had the ability to restore it, I'd be in favor of that option. That would still allow for files with sensitive information to be deleted and keep other users from accessing it, but it would allow for the user who mistakenly deleted something to easy correct their mistake without having to contact Wrike's support team.

2
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I think this might be a double up but I've just deleted a file with markups for approval and panic has well and truly set in? Can someone please assist with a support ticket?  With thanks

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi Bronwyn Sugden🙂

My colleague Hugh has raised a ticket for you here https://help.wrike.com/hc/en-us/community/posts/360018510314-Can-deleted-files-within-a-task-be-restored- and I can see that one of the Support agents has reached out to you - please check your email!

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Wrike is a collaboration tool, as a result contributors need to have elevated rights and it is not possible to avoid delete by mistake. I would greatly appreciate the following capabilities on the attachments:

  1. Restore the entire history and versioning of a deleted file
  2. Restore a specific revision of a deleted file
  3. Mark a file as "FINAL" (regular state of a file will be "RUNNING") with relevant indication. This will eliminate the capability to upload a new version, it cannot be deleted
  4. When someone tries to delete a task with attachment of a "Final" file, the task cannot be deleted
  5. The only one who can revert a file from "Final" to "Running" is the owner(s) of the Subproject OR Project OR Folder OR Space that the task belongs to.
  6. Revert a file from "Final" to "Running" can be initiated by anyone like an approval for a file, addressed ONLY to the proper performer (Owners of Subproject AND/OR Project AND/OR Folder AND/OR Space)

I find that such a management of attachments is significantly more safe.

 

Ronald Otmar Theil @... Christina Fischer Jose Javier Hernandez Amoros Joel Senn Lisa

 

4
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Hugh

Hey Angelos Gaitis, thank you for sharing your suggestions here.

As these are different ideas from the original post, I would recommend creating a separate post about these in the Product Feedback section. This way, the Product team will easily find your suggestions, and the Community will be able to show their support for them as well.

If you have any questions, be sure to let me know.

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Acabo de borrar un archivo por error, me pueden apoyar por favor, es importante recuperarlo.

 

Gracias.

 

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Yes, I agree. A way to restore deleted files is needed!

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Maybe have a recycle bin that after x amount of days gets deleted vs perminent deletion right off the bat? 

 

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi everyone! This post hasn't yet reached the required vote count (60 votes) to receive a Product status, but I'm checking with the team anyway to see if this is something they're planning to work on in the future. I'll let you know if there's an update 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Agree, we need to be able to restore the delete files, sometime it gets deleted by accident and there is no way to restore a file ourselves. The customer support team was great with helping to restore our deleted versions, but I would like to be able to do it myself, without asking for help. Please forward this request forward, it is very needed option. thank you.

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Thank you for adding your feedback here Liz Allakhverdyan! 👍 The Product team is aware of this suggestion and they keep in on their radar for the future. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Yes please, as we don't want to keep copies on network storage as well.  Duplications are a waste.  Please add a recovery option.  We are about to house an enormous amount of files and this is a big concern.

1
Ações de comentário Permalink
Spot On Innovative Approach Stellar Advice
Avatar
Hello Richard Herzog, thank you for adding your support to this thread.
 
Please be sure to upvote the original post by clicking on the heart icon if you haven't yet. The number of votes a thread receives help our Product team assess the popularity of the suggestion amongst our members 🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

Cansu Wrike Team member Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

1
Ações de comentário Permalink

Folllowing List for Post: Provide an option to restore deleted files
[this list is visible for admins and agents only]

Alto
Didn’t find what you were looking for? Write new post