[Status: Backburner ⏳] Email conversations with non Wrike users inside Wrike

Currently I have to constantly move back and forth between Wrike and outlook email when having email conversation with non Wrike users.

It would be really useful to be able to have those email conversations from inside Wrike.

Maybe by having a another chat window for external emails under the task or task generated by a request.

The external person would only be able to see that part of the conversation in the external conversations window.

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Hi Lisa,

At my company we are also struggling to find a use case for Wrike as an external ticketing system since there will be lot of redundant work to copy information back and forth between Wrike and emails.

Even for internal use there are limitations with Wrike such as inline images are not shown in the notification emails and formatting options for comments are very limited.

What system is being used by Wrike internally for support tickets and this help center?  There is functionality that I've seen through interacting with Wrike support through email that isn't in Wrike.  As well even this website's comment box has more formatting options than Wrike's task comment box.  I think Wrike just needs to be enhanced and it's disappointing that many requests that can help have been stuck open for years.

Thanks.

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We haven't found an integration that works because Wrike only recognizes the email address of people who have created an account. So, like others, we copy and paste emails into Wrike tasks. How stupid is that? We are frustrated beyond belief with this unnecessary barrier. Other project management systems allow admins to add an email address as a Guest, which allows for messaging only. Why can't this be considered? I can't think of many companies that don't work with external as well as internal staff on projects.

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Thank you for your feedback, James Bong, Michele DeFilippo! I understand your disappointment here - please rest assured that I'm passing your feedback to our Product team. I'll keep asking for updates and once I have any news for you, I'll let you know here. 

Here's some detail on how we work with the Product team and what happens with your feedback

Please let me know if I can help you with anything else. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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