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[Status: Backburner ⏳] Editing Notification Types in the Inbox

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    Jamie Adler

    Lisa - thanks for adding occasional updates to this thread, and I've been a Wrike user long enough now (2+ years) to see that your team makes great improvements, and on a regular basis, but also that those improvements are often the revenue-producing ones, not the ones existing users most need to be successful using your product. You need to stay in business, I get that, but it's also cheaper to keep each customer than to replace them (i.e., churn is bad).

    So, when you say "but cannot fit it on their roadmap right now ahead of other planned enhancements." let's remind the Product Managers of these tidbits about this feature request to Manage Notifications so that the Wrike Inbox is Useful:

    • This feature affects EVERY SINGLE USER of Wrike
    • and the more fully we adopt Wrike, the more important this feature becomes because of Task Volume and Task/Notification Overwhelm
    • I can't find any one good way in Wrike to manage and prioritize my 300 tasks (Dashboards and Calendars are too flawed) so the Inbox is what I've defaulted to - and this is its flaw.
    • Those of us taking the time to ask (and re-ask) here are your (frustrated) Power Users.
    • Power Users are often beat-up by our co-workers when we try to champion your product but it sucks.
    • Power Users make renewal decisions.
    • Power Users can get loud in Social Media and greatly affect the perception of your product for EVERY SINGLE PROSPECT in either a good way, or a bad way.

    Bottom line: it's time to throw us this bone.

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    Catalina Lopera

    This is SO TRUE. Fully agree with Jamie. Like that time you took all the workload function feedback and made it an "add-on". Pf.

    This one is one of the KEY factors most people in our company hate Wrike. And now we're looking into other tools, probably moving away from Wrike soon. 

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    Dean McGrath

    Amen brothers and sisters!  I’ve gotten Wrike adoption from 1 project manager in one department of our company to our entire project management office and 40 cross functional team members.  This is their biggest gripe and my biggest challenge in making users happy as the Wrike champion in my organization.  New payed features, that often seem like nickel and diming are added continuously but improvements to the actual user experience are neglected.  I am starting to consider recommending we move away from Wrike before it is too late.  We are thousands of dollars per month on this product and I am starting to feel that Wrike doesn’t really care about its user base when I keep seeing the usual "we’ve brought up your request but it isn’t on the roadmap" for months on end for features that competing products have.

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    Dawn Kirby

    Being able to further control notifications would be amazing. We're managing with email notifications (most users have them switched off), but just like some of the comments above the regular notifications clutter up the Wrike inbox.

    We also have frequent occasions where a user will complete NEXT MONTHS task because they are working from the notification within the inbox (yes I know it clearly has a date on it - but still!!!).

    As mentioned above we don't need notifications for regular tasks - they show up on the dashboard. Being able to disable this one notifications would be incredibly powerful for us and make our users more efficient.

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    Natasha Kastrissios

    Agreed!! All these issues are very frustrating and severely limit the user-friendliness of Wrike!

    Many of these comments are 2 years old - why hasn't this issue been fixed?

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    Lisa

    Hi everyone, thanks so much for your feedback, there are so many good points here, and they are all being passed to the Product team. I completely understand where you're coming from with this, and so does the team that considers this enhancement a very important one. At the same time, many things and pieces of feedback have to be considered for this, and that is why this suggestion isn't on the short-term roadmap at the moment. I'll get back to you in Q4 after checking again with the Product team. 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Noel Howell

    One of my users just contacted me today about this. (I'm the system admin for my org.) He's a quiet/non-complaining type, so you know if he's saying something that others are experiencing it too.

    User: "This happens to me a lot in wrike. I see a notification pop up on my desktop <<Me: These are chrome notifications being turned on>>. I then open wrike to see what it was and it's not in my inbox. I see it in slack, too <<Me: these are from the slack integration to individual wrike folders>>, but in wrike is as if nothing happened even if I refresh it. Am I missing a setting??"

    Basically, I told him that the chrome add-on and slack integration (as well as email integration) is more fully featured to give notifications for all sorts of things like tasks you watch, comments, folders you own, etc. BUT The Mac desktop app only gets inbox notifications for tasks you have been assigned to or @mentioned.

    WRIKE DEVS---- Is there any traction on moving this off the backburner soon?

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    Noel Howell

    Just to add one more note-- my user is a Developer and suggested that if the app 'inbox' isn't set up to handle these notifications, the perhaps a notification center in the app would be easier to build out to listen for the webhooks.

    Also, he mentioned "after I refreshed, it showed up in stream" <-- which is another place to get updates, but it doesn't have any notification icons like the inbox does. (Ideally-- inbox and stream should just be combined into one tab.)

    Having to manually 'refresh' to see the same info in stream that just popped-up in a notification seems backwards tho.

     

     
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    Matt Underwood

    This comment would make my life much better. I currently receive upwards of 60 irrelevant Wrike Bot notifications per day. It ruins my workflow and makes me miss important tasks. Please implement this feature!

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    Lisa

    Hi everyone! Improving notifications is planned for 2020, but I don't have ETA yet, so I'll let you know as soon as I can, hopefully in Q1 2020. Thanks a lot for your support for this suggestion! 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Florian Kislich

    Dear Wrike Team - Could you please help me out here. This Issue has over 100 upvotes and countless comments, most users dare for this feature, and there are some more requests for the similar feature here.

    I think it is quite essential for Wrike to get that notifications you need, and to make email more and more superfluous. So why do we have to wait for years to get this done???

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    Lisa

    Hi Florian Kislich, thank you for reaching out! When a suggestion on this forum reaches 60 upvotes, we ask the Product team to add a status to it on the Community - here's the post about our statuses: https://help.wrike.com/hc/en-us/community/posts/360014354593--Read-Me-Product-Feedback-forum-Guidelines-and-Statuses

    We also pass on all your feedback constantly. At the same time, we cannot guarantee that all suggestions will be implemented, even though the team would love to implement many of them. The team has to prioritize based on various factors - here's a post on what happens to product feedback in case you're interested: https://help.wrike.com/hc/en-us/community/posts/360019106654--Read-Me-What-happens-with-Product-Feedback-

    Having said all that, some of the suggestions here do get implemented, so we continue to work with the team on each of them 🙂

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Kevin Karl

    (Editado )

    Hello Lisa,

    Has there been any progress made on implementing this added feature? Controlling notifications is a key gripe that's been expressed from my users & we've already had a few key stakeholders disable their accounts because their inboxes were being bombarded with project update notifications. If we have them disable notifications altogether that is unfortunately never an option since they would never bother to check Wrike for their to-do's on a daily basis. We really need some way of putting more control in the users hands of filtering out the notifications they want to see vs the ones they would prefer not to. You had mentioned back in November 2019 that improving Notifications was planned for 2020. Please let us know latest on that front. thanks very much!

     

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    NCWIT Admin

    Hi Lisa,

    As Kevin Karl points out... we are well into 2020 now. Can you share more plans?

    If this feature is truly on a Product Roadmap for this year your Product Team ought to know which quarter it's expected to be worked on and launched. 

    Pardon our skepticism, but we lose critical users weekly over the uncontrollable noise / missed notifications that this feature would address.

    Funding for our next renewal of Wrike is now at risk. Wrike has very little credibility within our organization at this point, despite years of championing its adoption. As others have said, this feature-fix is make or break for adoption and your company seems to be choosing 'break.'

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    Lisa

    Hi Kevin Karl & NCWIT Admin, thanks a lot for reaching out!

    I totally understand your confusion here. The team are working on different projects at the moment, after that, they are planning to turn their attention to notifications. Unfortunately, I don't have any more details right now. Please rest assured that I'm keeping a very close eye on this suggestion, and once I know more, I'll let you know here. 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Hamzah F. Ahmed

    Another frustrated Wrike user on the lack of getting notifications when a task I am assigned to has any sort of update, and I don't receive a notification in my "Inbox" without someone @ing me. Hard thing to figure out is, how did they decide to have an email go out but not have a notification WITHIN Wrike?? Boggles my mind. Hope this issue gets resolved very soon!

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    Florian Kislich

    Hi Hamzah F. Ahmed,

    thanks for supporting this issue with your comment. Did you also upvote for it? Hope it helps!

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    Noritaa Landwehr

    Not having this makes it really difficult to keep track of task updates if you can't see them in your inbox without @ mention. The inbox should keep a complete current list of updates otherwise you have to look multiple places to figure out updates -- Activity stream, email, inbox, etc.

    Honestly, if wrike were well organized there would be one central location for task updates. It seems to me that the wrike developers may not be dog-feeding their own software because there's a lot of a little annoyances with it that are obvious when one uses the software.

    I'm wary of continuing to use wrike when it seems like the focus is on adding random new features instead of fixing existing usability issues. This has been on the backburner for years apparently? Absolutely ridiculous. 

    It's these kinds of usability issues that keep people from recommending or continuing to use the software. If that's not apparent, it should serve as wakeup call.

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    Kevin Karl

    (Editado )

    An Inbox filter would seem to make sense to allow users to control what kinds of notifications they want to see in there. Even though most users may not necessarily need to know every single thing that happens in a project, there are some key users (project managers especially who will be using this tool the most) who most likely do need this functionality.

    If Inbox filters are not a possibility, then perhaps there is a way to achieve this by expanding the Activity Stream widget in the Dashboard as a work around, but this would still not be ideal since users would have to reference 2 different places.

    Obviously the more simple & easy to use the tool, the better chance it has of achieving broad scale adoption across the company.

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    Hugh

    Hey everyone, thank you for all of your feedback here!

    The Product team is currently planning on working on notifications in general at the end of the year. If there are any changes in regards to the status of this suggestion, I'll be sure to let you know.

    Hugh Community Team at Wrike 💡Aprenda sobre as funcionalidades e melhores práticas em Wrike com o nosso Treinamento Webinar Online

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