Does anyone use Wrike? Do you like it?

We're so close to signing up to Wrike and doing the deployment, but I've read some increasingly bad reviews about their customer service and interface.

Our team of 11 people have very poor tech skills too, so I'm worried about forcing them to use a software that relies on intuitive tech skills.

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Hello,

I have been using Wrike for about 4 years now, the rest of our team for about 2 years. It was a slow transition, mostly around fear of change. All of our departments are using Wrike and love it. If you have one or two people who can construct the structure, it becomes very easy to use and we use it to track progress, have conversations, store files. It truly is a great way for people on your team to collaborate. Would love to answer any questions you might have using the software. 

-Ryan

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Hi,

We have been using Wrike for a little over 1 year now.  We have a broad range of skill levels using the system with great success.  Most of our team members find it easy to learn.  So far, I have had great success with customer service and the community forum is better than most!  Like most people, it's not often that I write glowing public reviews, but people are frequently compelled to write negative reviews when they are not happy.  Would be nice if people would write positive reviews every time they have a good experience, but that's just human nature.

The biggest successes we're finding with Wrike are the following:

  1. Superb work tracking and collaboration
  2. Excellent reporting and real-time updates
  3. The comments section of each task acts as an audit log.  If someone changes the status of a task, Wrike notes who made the change and what day it happened.  This has come in very handy when we find objections to task related status or issues.
  4. Ability to selectively share information to those who need it.

There are many other benefits we realize on a daily basis, but based on your question I tried to include the benefits that might be most relevant to your decision.

Hope this is helpful and strongly suggest giving it a try!

Best Regards,

Trevor

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Hi @Naman, welcome to the Community 🙂

Can you please let me know the account that you've been a part of for two years, or some other details so that I can check with the account manager? Thanks! 

Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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They have poor tech skills? I don't think it's a good idea then. My client uses wrike so I was forced to use it. It's a great software, don't get me wrong, but I don't think it's beginner friendly. Filters aren't like excels sheets. It's a different learning system. I think you'd be better off using something simpler, maybe Trello. Once your staff gets a hold of that, and once you see that it's starting to lack the features you want, that's when you should move to Wrike. 

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Very helpful advice in this particular post! It’s the little changes that make the largest changes. Thanks for sharing!

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