Hi, we just started with Wrike and are amazed by its functionality. We try to get our head around how to best set up tasks in regards to their durations.
Many tasks would only take i.e. 30min, but due to having to wait for feedback from others, this 30min task might in reality be only finished in 2 weeks. If I put 2 weeks of duration for that task (and all the other tasks in the same way), I am completely over our daily workload, which makes the "Workload" view unhelpful.
What is your best practice in regards to durations for tasks? Would you
a) do what I mentioned, estimate how long the overall time will be to finish the task, although the actual work for it would be much less, so would you include waiting times in your task? or
b) would you put only the real expected 30min as a duration for the task? But then that would mean you would have to move the task from one day to the other, which might make you oversee a deadline?
Looking forward to understand how the Pro's do it. Thank you!