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Do deactivated users count against available users on an account?

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    Lisa

    Hey Joseph and welcome to Wrike Community! :)
    User deactivation is temporary and usually used to limit user access for a period of time. If you'd like to permanently delete a user, I'd suggest removing him/her from the account - that way the user's seat becomes available 👍 I'd also recommend reassigning all tasks before deleting a user so that no tasks or projects are forgotten.
    I'll be happy to help with any further questions, just drop a line here on the Community :)

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    JG Meillaud

    This is so wrong...

    Deactivated users should not count towards your license tier...

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    Joseph R. Ameen

    We've actually found a work-around solution to this. If you need to deactivate users rather than delete them because you want to keep a record of their work even after their gone or for whatever reason, you can avoid them counting toward your licensing tier by also changing their user type from regular user to collaborator, since those don't count. This is also beneficial in the case that they may return to the system at some point since you can just reinstate them as regular users later on if necessary.

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    Long Ho

    Brilliant, Joseph!  Thanks.

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    IT Admin Account

    Deactivated users shouldn't count against your seats...

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Community

Welcome 🖖

Hi there! 🙂 Want to become a black belt Wrike Ninja? Here's how to earn a Wrike badge

Welcome 🖖 Have you checked out this week's Release Notes yet?

Hey! 👋 Curious about something? Visit How To to search and ask the Community for answers.

Welcome! 👋 Figured out a good tip or trick? Share it in Best Practices.

Want to connect your existing software to Wrike? Learn and ask how in the API section.