PDF Fonts

Dear folks, when I post a PDF to a task for client review, the fonts get messed up in the Review Module (where the client can comment, paint on the PDF etc). Not all but most fonts (especially copy text) gets replaces with what looks like Arial, which basically makes the point of letting the client review a design totally moot, as he cannot see it as it will look in print. Is it possible to just simply show the original PDF and not messing with the embedded fonts? Because this basically F***up the usability of the Customer Review Module (which otherwise is nifty :-D)

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Hi there, thank you for the detailed description! This doesn't seem to be the intended behavior, so I'm opening a Support ticket on your behalf to get all the details and sort it out. You will get an email about this shortly!

Sergey Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Hi Sergey, 

together with you great support we found out that it seems to be a Problem with Safari, in Chome it works fine. 

(On an added note, it would be good to have this section available in regular mobile browsers for clients some day down the road). 

 

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Thank you for getting back to me so quickly! We'll look into it to see if there could be a problem with Safari specifically, so thanks again for mentioning this!

Sergey Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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I can confirm this beviours as well in Safari 10.1

Chrome 58 and Firefox 53 display fonts correctly in PDFs for review.

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I am getting the same issue in chrome

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Hi Daniel! Looks like it may be a different case, so we'll open a Support ticket to get all the details and escalate it to our engineers if necessary. Please look out for an email soon!

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Hey there,

We're also having the font issue with PDFs - seems to be only happening on Safari. 

Please advise on a potential fix.

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Hey Nicolas! We'll open a Support ticket for you to discuss this further, so please expect an email from us.

Sergey Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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Hello! I am curious if this was ever fixed for Safari users. I have a team member that prefers safari but has jumbled text on her uploaded PDFs. Let me know!

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Experiencing the same issue in Safari.

 

CORRECT in Adobe Acrobat

 

Messed Up in Wrike using Safari

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Hi Micki and Heather, sorry for the delayed response here. @Heather unfortunately this is still an open bug in Safari. We recently released a desktop app as well which may be more convenient than using a browser other than Safari (if you're a big Safari fan). 
 
@Micki, I'm raising a ticket with our Support Team so that we can keep track of it as an issue internally as well. You'll receive an email about this ticket soon. I know it's not the most convenient - but will Chrome or the desktop app work for you?
 
If there's anything else I can help with from here, please let me know!

Stephanie Westbrook Community Team at Wrike Learn about Wrike’s killer features and best practices with our Online Training Webinars

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