I don't currently use the custom capacity, but I think this would be helpful. Does this function similar to when someone is on PTO, where it moves it to the next available day. Or does this prevent from scheduling that person at all?

Brittany Stringer Custom capacity does not move any tasks. It shows up in the workload chart and shows to much work of your collegues.

Brittany Stringer Daily capacity won't be taken into account when you schedule a due date for a task, but on the workload chart it sets a clear visual so that when someone has booked effort over their daily capacity you can easily see that the workload may be unrealistic.

If you want tasks to move to the next available day, you'd need to set up Work Schedules. For example, if someone is only available certain days of the week, you can create a new schedule for say Tuesday, Wednesday, and Thursday, and assign it to that user. That way any task assigned to them will automatically be rescheduled to their next available work day. So if that person got assigned a task that was due Friday, the system would automatically change it to be due the following Tuesday.

In my opinion, work schedules can be very effective for smaller teams to get a more accurate picture of when work will actually get completed. However, for larger teams or teams that have deadlines that can't be moved, say for a new product launch the automatic rescheduling can cause confusion in a project plan that may have several dependencies mapped. However, if the team is trained and educated on how the system will react it shouldn't be as big of a deal.

Hope that helps!