[From Wrike] New Experience 'Ask Me Anything' with our Product team ๐Ÿ™‹

Mostrato in alto In evidenza Completato
Hi, my name is Ivan. Iโ€™m one of the Product Managers here at Wrike and part of the Product Team in charge of rolling-out the New Wrike Experience.
 
Last week, we launched the New Experience Beta in Labs. Thank you so much to all of the Community members whoโ€™ve been sharing their feedback with us so far, itโ€™s hugely helpful and will play a big role in how we continue to evolve the New Experience.
 
We know there are some big changes happening with regard to functionality and I wanted to give you, our Community members, the opportunity to ask me any burning questions you may have about these new features and functionality directly. That's why we've decided to host an 'Ask Me Anything' session right here on the Community.
 
To take part, simply drop your questions on the New Experience in the comments below between now and the 6th of July. Iโ€™ll get back to all of your queries here that week. 
 
If you haven't already, now is the perfect time to enable the New Experience, as I'm really interested in hearing your thoughts and addressing your queries.
 
I look forward to reading your questions!

Ivan Saveliev Community Team at Wrike Wrike Product Manager Conosci le straordinarie funzionalitร  di Wrike e le best practices

Ivan Saveliev Wrike Team member Conosci le straordinarie funzionalitร  di Wrike e le best practices

1
66 commenti
Spot On Innovative Approach Stellar Advice
Avatar

In general, it's really startling how many clicks it takes to accomplish anything with the new interface, and how actions that I find to be very common have been marginalized. While I can understand the desire to improve features, I honestly see nothing in the new interface that makes using wrike faster, easier, or more intuitive for either new or experienced users.  A lot of features that would be helpful still havenโ€™t been implemented, and instead the interface just clutters up a functional system.  If the programmers want to make changes to wrike, Iโ€™d suggest concentrating on re-introducing the ability to sort tables by multiple columns, organize custom fields, and add more Boolean choices in the reports (is not equal to would be so helpful).

 

Inbox dominates the left side of the screen โ€“ generally I have found Inbox to be useless, as has all of my team.  As I am responsible for managing projects, I look at specific projects and updates, and a running list of everything Iโ€™m associated with unorganized other than chronologically in wrike is not helpful.  Since we can track updates and changes in wrike via the email or app notifications, inbox is redundant.  With email notifications I can set the notification duration, which Inpox also lacks, so that notifications as technicians are still updating task reports is not helpful.  At a minimum, I should be able to collapse the Inbox to minimize it, if not hide it completely on the home screen. Why canโ€™t I use the vertical slider to reduce the size of the Inbox or get rid of it?  In addition, if the Inbox is going to be stuck to the left side of the screen, why have the Inbox icon above it next to the Home menu icon โ€“ itโ€™s redundant.

 

Spaces across the top in home โ€“ I like that they can be drag-and-drop moved and hidden. Nice feature.

 

Recent โ€“ useless for the same reason Inbox is.  If Iโ€™m monitoring 40-50 different tasks and projects, Iโ€™m probably touching 10-20 of them in wrike every given day.  So invariably the recent task is not the one Iโ€™m looking for and it just takes up a lot of screen space. Iโ€™d add that thatโ€™s 10-20 tasks Iโ€™m working in intensively every day, but those arenโ€™t folders or projects.  Recent projects/folders just isnโ€™t something useful.  Why canโ€™t I minimize or hide this?

 

Pinned โ€“ generally Iโ€™m looking at tasks, so pinned projects arenโ€™t useful. Most of our users (80+%) are in their department/project folders, so theyโ€™re only within 1-2 projects/folders regularly.  No need to pin something if thereโ€™s only 1 of it.  Itโ€™s just a large waste of space.

 

Toolbar menu on the right โ€“ this would only be useful as a navigation pane if it stayed there.  When I click on Calendar, it goes away, same with reports.  Why canโ€™t it just minimize to the side?  Right now if I wanted to look at a calendar, and then a report, Iโ€™d have to click home -> calendar -> home -> reports.  Thereโ€™s just so much clicking involved in navigating that wasnโ€™t there under the existing UI.  Furthermore, all of this could be accomplished using the existing Bookmark feature, which isnโ€™t even available on the Toolbar.  Seems like the Bookmark is being replaced with a non-customizable Toolbar that serves a similar purpose.  Finally, the entire Toolbar is nicely replicated much more usefully in the little top right corner icon (9 dots, labeled More) that always stays in the right place.  I see no reason why the right Toolbar should even exist given that it always resides in the top right corner.  According to the help document (https://cdn.wrike.com/docs/New+Experience/My_Home.pdf) I should be able to hide the various tools in the Toolbar, but that seems to apply to only about a 1/3 of them.  If the Toolbar stays, everything should be hideable.

 

The documentation says I should be able to change the size of the tiles in Pinned and Recent, but doesnโ€™t specify how, and I couldnโ€™t figure it out.  So that should probably be made clearer both as a feature and in the documentation.  https://cdn.wrike.com/docs/New+Experience/My_Home.pdf

 

Once weโ€™re back in a proper useful screen by clicking on spaces, the dual left-side menu of spaces and then projects/folders (when you click Show Spaces) is a nice idea, but takes up a huge portion of the screen, canโ€™t be pinned open, and is very frustrating to use.  If Iโ€™m looking through different spaces, it closes each time I click on a folder, so I spend a lot of time hitting the Show Spaces button.  From a graphics perspective, I also find it very ugly that the main Home screen has a white background, but the Spaces has a black background โ€“ it just adds to the confusing UI that there isnโ€™t a consistent color/graphics theme through different screens of the New Experience.

 

The New Experience removes the left-hand side Folder/Spaces list, which is very inconvenient.  If I am in a Report and want to click on associated tasks, I could previously do it.  Now if Iโ€™m viewing a report/calendar/etc, Iโ€™ve got to go back to the main home menu, then spaces, then the folder I want โ€“ there are so many extra user clicks needed to navigate around folders and projects that it becomes very difficult.  I donโ€™t think removing access to the Spaces from the left side of the tools was adequately thought out at all.

 

In the hour that Iโ€™ve spent using the new interface, Iโ€™ve found that Iโ€™ve had to click Home->Spaces or Show Spaces literally hundreds of times โ€“ the clean simple navigation between folders of the current interface is very difficult and unwieldy in the new interface.

 

1
Azioni per commenti Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Dirk Schoellner  Thanks for such thorough feedback. I appreciate when other users take time to share their opinions in detail.  I am going to respond to some of Dirk's comments, sometimes with a different perspective and opinion.

 

I agree that the new interface did start off with way more clicks, but that is getting better. It still is not as efficient click-wise than the old interface, but it seems it's a price to pay for a newly organized layout. For those users with very large navigation trees in the old layout, the new experience does help organize it into more manageable sections (not having to navigate the entire tree at once). Many users only work within a certain Space or Project at a time, so I can see it being better for those users.

 

I do agree that for project managers it does require extra clicks to move between spaces and projects. However, leveraging the pinned items and the latest tweaks to the interface greatly reduces the inefficiency.  Clicking on Show Spaces, then choosing a Space, Folder, etc. is not much different than clicking to expand and drill down into the old Tree layout.

 

I do wish that there was a Pinned drop down just like the More icon at the top right. Now, I have to go back to Home to get to my favorite items. I really wish Wrike would put those in a drop down on the top bar for easy access at all times.

 

I disagree with Dirk regarding the Inbox. I find it helpful to have that available to catch items like request forms that come in. I have a lot of regular email and I don't want a ton of Wrike notifications coming into my email to have to sort through. I'd rather have the simple alerts in the Wrike Inbox.

 

I also disagree with Recents being useless. I use this regularly to pull back up a folder or project that I was working on earlier that maybe is not Pinned. It's easy to pull up the recent projects I have been working on today without having to clutter my Pinned section with numerous items that change from day to day, making the Pinned section less useful by it having too many items.

 

Pinned is also very useful; not sure why Dirk you think this is not useful. I have some key folders, calendars, reports, dashboards pinned so I can jump to them easily. I don't put individual projects here, but the folder they are in. For example, our active projects that are in production by our programmers live in a active projects folder within their space. I can jump to the folder and access all of their active projects without pinning each and every project, which again would make the pinned section less useful. But jumping from the Pinned link is quicker than clicking to navigate to the Space, Folder, and Projects to get there.

 

Toolbar on the side. The Tools are readily available from the More menu at the top right. Click on the icon with the 9 dots and you can access the Reports, Calendars, etc. that are in the tools menu on the home page. So this is not an issue; it is already there. Your point about why is the tools menu on the home page if it is already in the More menu contradicts your complaint about clicking. If you are on the Home Page and have to go the More menu to get to Reports, that's 2 clicks. The tools on the right provide single click access.

 

The Show Spaces interface impacts screen space on a smaller monitor. I use large monitors and look at many items such as Gantt charts with hidden left navigation so I can get a large view of my projects. It doesn't bother me that the Show Spaces expands for swapping to another Space. This feature came as a result of feedback of easily getting to other Spaces. Wrike considered a drop down as well, but I don't see much advantage as it too would only show up when you show/expand it to navigate. Dirk Schoellner how would you propose showing the Spaces for easy access without taking up screen space all the time, and being more efficient than this approach?

 

I think that many users would gain efficiency by leveraging multiple tabs to make it easy to access different types of information quickly. For example, Dirk mentioned jumping from a Report back to the Project for that report. This has never been easy to jump back and forth. I would open Reports in a tab and my project folder in another tab so I can look at both back and forth easily without navigating. I generally work with 5 to 6 tabs at all times; a tab of active projects, a tab for the Sales space of new and upcoming projects, dashboards tab, reports tab, and a calendar tab. This generally allows me to have easy access with minimal navigating back and forth.

 

I hope these opinions helps Dirk a little bit, and also helps the Wrike team hear a different perspective on some of these topics.   Thank you.

 

0
Azioni per commenti Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Thank you for this discussion and your detailed feedback Dirk Schoellner Jason Pontius

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Azioni per commenti Permalink
Spot On Innovative Approach Stellar Advice
Avatar

I echo what a lot of people have already said. It's frustrating to keep jumping back and forth between home and where you want to be. I've been using the new experience for a few months. And as someone who worked primarily off the left rail - this new structure is highly inefficient. It would at least be an improvement to add a dashboard button/icon to the top bar. The majority of our staff work off their dashboards (minus the project managers), and so that would be a huge improvement for sure! Plus, it seems like an easy one to make.

I also agree with something someone else mentioned about having different views for different user types. For a project manager, the new experience is definitely not ideal. I can see feedback like this all the way back to June last year. And I'm disappointed to see that many of the same issues people had were not addressed before rollout.

If I could revert back to the old experience...I would! I recognize change is hard. But there's no excuse for increasing the number of clicks a user must make to get somewhere. In all my experience with improving user experience, decreasing the number of clicks has always been a top priority.

0
Azioni per commenti Permalink
Spot On Innovative Approach Stellar Advice
Avatar

We don't have to go back to the home tab anymore! I use launchpad on the top right to jump to my dashboards and calendars and "show spaces" link on the bottom left to jump to another space. Works great for me!

1
Azioni per commenti Permalink
Spot On Innovative Approach Stellar Advice
Avatar

Hi Melissa Towers, thank you for reaching out! Have you checked out the latest updates that allow quicker navigation? There are also some updates coming out soon, please stay tuned ๐Ÿ™Œ

Julia Berzoy Hi, thank you so much for sharing your feedback! ๐Ÿค—

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

0
Azioni per commenti Permalink

Folllowing List for Post: [From Wrike] New Experience 'Ask Me Anything' with our Product team ๐Ÿ™‹
[this list is visible for admins and agents only]

Su
Didnโ€™t find what you were looking for? Write new post