How can the "admin" change the "user" email address without user intervention?
Dear Sir / Madam,
As an admin, how can I change the users' email address at the background without user intervention?
Thanks...
Ronald
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Hi Ronald, thank you for reaching out on the Community! User info can be edited by admins on the Business and Enterprise subscriptions, and this can be done from Account Management:
Let me know if you'd like to give this functionality a try!
Hi Anastasia,
Thanks for your advice. I tried. I can add email address but cannot remove the old email address of the users. May you give me some advice?
Thanks,
Ronald
Hi Ronald! This should be possible as long as they've confirmed the new email address (via link in the email which is sent after a secondary address is added) :
In a professional account, can users or admin change the email address associated with each user wrike account?
Hi Claudia Welch, welcome to the Community!
It isn't possible on Wrike Professional currently. Please let me know if you have any other questions!
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
following the topic above...
Hi
Our users log in Wrike via SSO. Sometimes it is required changing the primary email address, but I couldn't find an easy way of doing it. Right now I create a new user, delete the previous one and transfer the tasks. Is there any better way of updating the primary mail for SSO accounts?
Thanks
Hi Paco Cuesta,
Thank you for your question!
You don't need to delete your users to change their email address in your Wrike account using SSO. An Admin in your Wrike account can add the new email address to your user's profile, that user can then confirm the new email address through a link they'll receive by email, and the Admin can remove the old email address from the user's profile. The email address will also need to be updated with the Identity Provider you're using for SSO. You should then be good to go!
Wrike Support can help you through each of these steps, so please don't hesitate to reach out to them if you'd like assistance.