Access denied message on app (windows 64 bits)

When I open the Wrike app for windows, I get a message saying "Access is denied. You don't have access to this account." I have uninstalled and reinstalled the application, but the problem persists.

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Hugh

Hey Felipe Sánchez Gallardo, welcome to the Community!

I've just raised a Support ticket for you. Someone should be in contact with you soon!

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I'm having the same issue. Is there a process to follow to resolve this issue? 

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Hugh

Hey Travis Costa,

I can see that the Support team has been in contact with you about this. If you're still having this experience, I would recommend replying to their message.

If you need assistance with anything else, be sure to let me know! I'd be more than happy to help.

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I'm having the same issue. when i open wrike in chrome browser.Kindly resolve the issue

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Hi there- I'm having the same exact issue, please let me know the best person to get in contact with to resolve this- thank you! 

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Hi Satya Akkireddy and Carina Francisco, thanks for getting in touch! 

I've raised tickets for you now so our Support team can assist further. They'll be in touch soon 👍

Elaine Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Elaine Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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I have the same issue. 

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Welcome to the Community, Victoria Salvador🙂

I'm raising a ticket with our Support now, someone will reach out to you to help with this 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I'm having the same problem.

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Hi Horace Nalle, thanks for getting in touch. 

I've raised a ticket for you now and a member of our Support team will be in touch ASAP to assist further 👍

Elaine Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Elaine Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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I am having the same issue - Access Denied - 

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Sorry to hear that Brenda Farrell! I've made our Support team aware, someone from the team will reach out to you soon. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi there, I have the same issue.

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Welcome to the Community Vincent Feng🙂

I'm sorry to hear you're experiencing this! I'm sending this info to our Support team now, they'll be reaching out to you about this 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hi, I'm having the same issue.

Thanks

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Hello and welcome to the Community Donald Simpson 👋
 
I've raised a ticket for you now so our Support team can assist further. They'll be in touch as soon as possible.

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Hi there,

I am also having problems with the same message.

Thanks

Stuart

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Hello Stuart Ward, welcome to the Community 👋🏻

I see that our Support team is already in contact with you via email. Please let me know if you need anything else.

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Hello,

I'm getting the same message -- "access denied" even though I have an account. It happened when I was doing the certification training and logged out/back in. Thanks!

Sonya

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Hi Sonya Gonzales, I can see that my colleague from the Support team was able to help you with this 👍

Please let me know if you have any other questions! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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All good -- thank you!

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I'm having the same issue, how do i resolve

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Hi Jeremy Toohey, I see that our Support team has helped you with this. Please let me know if I can be of any further assistance😊

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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Me fourteen (or which ever number I am). It would be great to have support contact me, but alternatively you could just add a solution here or a button to sign out of the Windows App :)

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Hi

I have the same issue in browser. I recently created a personal account, but for some reason I don't have access to my own account when I log in on another PC (with the same google profile)..

Would be nice if you could post a solution rather than advising that an issue has been logged with support. 

Regards

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Hi Martin Neethling, welcome to the Community! In similar cases, our Support team advises uninstalling and reinstalling the app. Because you're using the web version, I'd still recommend reaching out to our Support team about this. I'll be happy to raise a ticket for you, please let me know 😊

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Hey Robert Woods, welcome to the Community! 👋 I can see that my colleague from the Product team has reached out to you about this 👍

If you'd like to know what this Community has to offer, please check out our New to Community forum.

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I had this problem also with the app--super frustrating  (I could still access via browser).  Uninstall and reinstall the app, same thing.  Then when I had just about had enough, I decided to hit the '+' to open up a new tab.  It opened fine.  No problems.  Everything opens fine now.  Like there was never a problem.  Hope this note helps somebody who was as frustrated as I was.

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Thanks Robert! Was scrolling here frustrated that there was no solution except to open a ticket and then saw your comment! It worked!

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Robert, why can a user like yourself rectify an issue in all of 2 seconds when it takes Wrike over 2 years of referring clients to complete a support ticket? Unbelievable! Thanks for posting your work around and shame on you Wrike for not doing the same.

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