How to respond to a review if the document won't open?

I have had two reviews of Word files sent to me today and in both instances the file won't open in Wrike and I have had to download. How do I indicate my response to the review if the file won't load and so the Approve/changes required buttons are not available?

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Hi Antonia, thank you for reaching out to the Community!

I think this case needs investigation, so I created a Support ticket for you, someone will contact you soon.

Please get back to me here if you have any further questions 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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I also have this problem with every files uploaded or downloaded, "The PDF file appears to be invalid or broken
Sorry, we can't load it."

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Hi Sara Johnson, welcome to the Community!

Our Support agents are in touch with you via email to help with troubleshooting. Please let me know if you have any other questions and if you'd like to find out more about the Community please visit our New to Community forum 🙋🏻‍♀️

Cansu Community Team at Wrike Wrike Product Manager En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

Cansu Wrike Team member En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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