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Reset User Passwords Capability Needed for Admin's

15 commentaires

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    Niels Christensen

    That would be Nice to get

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    Stephen

    (Modifié )

    This request makes sense guys, thanks for posting and voting, we'll be sure to pass it to the Product Team but I'm unsure what further streamlining they may be able to provide as the steps above are the usual password reset steps for many companies. I think providing Admins with some permissions is an interesting approach and if I have an update on that I'll be sure to share here.

    I just have a quick question about the process you describe above - why is it necessary to copy and paste the link into the incognito mode, rather than just clicking it to reset the password? Sorry if it's an IE reason, I rarely use IE 😇Though IE 11 is a supported browser.

    Looking forward to your reply!

    Stephen Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Mark Belvin

    The process above was provide by Wrike after users of IE experienced an endless/spinning Wrike login when clicking on the reset link. 

    Thank you

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    Tattiana Hubert

    Hello, any update on this?

    I would like to reset a user's password on the account as they are no longer employed by the company but the email address and the tasks are relevant for the new hire.

    - Why can't I just click a button to have the password reset from the Account Managment board?
    - I don't have access to the employee's email, as I am only the Wrike admin, not IT.

    Thanks,

    Tattiana

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    Kelsey Ingram

    Hi there,  

    As an administrator who supports a medium-sized organization of individuals in a country where digital literacy is not very high, this would make my life a LOT easier. Please consider implementing this, it's pretty standard across other cloud-based enterprise business solutions. 

    Thank you!

    Kelsey 

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    Derek Kindig

    Hello, 

     

    Earlier today I ran into a situation in which resetting a user's password would have been helpful. I hope this feature finds its way into Wrike for admins to utilize. Thanks!

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    Hugh

    Hey everyone, thank you for all of the feedback and use cases! It's all been passed on to our Product team. I don't have any update for you, but as soon as I do, I'll let you know.

    Hugh Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Steven Mann

    Definitely a function on Workfront and was always helpful, especially when you're trying to on-board a reluctant team who "forgets their password" every time you asked them if they've checked their Wrike.  Lol.

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    IT Rockcote

    This is certainly a function that IT/Wrike Admins need to have.  Totally understand how you can ask a user to reset and check emails - but the ability for an admin to click a button and force a reset password (or even set it for them, in the case of employees no longer with the company)

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    Hugh

    Hey IT Rockcote and Steven Mann, thank you for your feedback! It's been shared with the Product team.

    Hugh Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Helge Hinniger

    Adding my voice to those who say that this would be a very useful feature to have. As a Wrike for Marketers subscriber, there's currently no way for me to keep a departed coworker out of wrike without deleting their account – at least as far as I'm aware of. This is either a huge inconvenience or a huge security risk, depending on which "solution" you choose.

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    Hugh

    Thank you for sharing this feedback, Helge Hinniger.
     
    You can deactivate a user in an Enterprise account to prevent them from logging in again, or delete them to do the same. Before you delete the user, you can use Mass Editing to mass-reassign all tasks from one user to another. This way, you'll be able to easily find all of the work this person had done before they were removed from the Wrike account.
     
    Let me know if this helps! If you need anything else, feel free to reach out at any time.

    Hugh Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Daryl Cheung

    I'm actually quite surprised that this feature (admin force reset password for users) is not available in Wrike. It seem to be a very common feature in all other platforms.

     

    I added my vote to this as well. I just experienced 2 cases and I'm sure more will happen.

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    Hugh

    Welcome to the Community, Daryl Cheung! Thank you for sharing your vote and your feedback here. If you need anything else, let me know.

    Hugh Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Brad Keller

    Any update on this feature? 

    Off boarding users is a pain if you have to get someone to login as them to change a password.

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