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Collaborator time tracking

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    Michael Priest

    I agree with Andrew.  We use collaborator licenses as internal resources that performs work on specific tasks.  We don't want them to add tasks and other functions, but we do need to know how much time they spent on spent on a task for project performance as well as future planning.  I would like to request that the time tracking feature be opened up to Collaborators.  

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    Graham Mead

     

    I also agree - we have just kicked off a project with a very high % of external resources - without the time tracking facility it now means we now have to create a cumbersome work around to capture there working hours against each task! - it would be a great improvement to add this functionality for Collaborators

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    Stephen

    I can see how this would be a useful feature and I'll be sure to pass it on to our Product Team and redirect other users looking for something similar.

    @Andrew, I understand you don't want to add these people as External Users due to the rights that user will have however it's worth mention that combined with Limited Folder/Project permissions this may be an option you might consider. 'Limited' means that the External User can only view tasks, make comments, add attachments and change Status. If this interests you, I'm happy to discuss further 👍

    Thanks to everyone for your votes and comments here 🙌

    Stephen Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Foguinho (Marcus Azevedo)

    I agree too, and even made the same suggestion before Stephen tell me Andrew already posted here. Have my vote!

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    Stefan Wacker

    Need it for our non-conformance Report. We handle it with wrike. We need the time tracking to capture the time of rework.

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    Matt Herrington

    I have multiple clients who want to use Wrike, some even buying 2 accounts, to log hours for all their contractors, and are unwilling to make external contractors users in their account (and dont want to pay to upgrade the subscription of wrike). Being able to make collaborators able to log hours would be fantastic.

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    Gianluca Gori

    Fully agree, time tracking is essential also for collaborators - completing a task without having the visibility of what that meant in terms of effort brings no value for planning of similar tasks as well as to make sure collaborators are more in control of how they allocate their time. On top of that, when evaluating the total time of hours allocated to a project, makes little sense not including the time spent by collaborators - making the evaluation very unreliable.

    Please open the possibility to add "hours spent" also to collaborators.

     

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    Gianluca Gori

    I'd also like to mention that it would also be great to have the "timelog category" functionality for collaborators - essential to maintain uniformity across user types for analyzing project efforts.

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    Tomasz Klicki

    I also think that time tracking for collaborators would be great idea!

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    Julie Smith

    This would be so helpful if our collaborators could track time!!!

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    Stephen

    Hi guys, just to keep you updated. There are no immediate plans to change the permissions for this license type. However, the team is thinking through options to control more of what External Users can and cannot do.

    I'll be sure to update you here when I have more information about this idea. Thanks for the continued votes and input - as always use-cases are super helpful to fully understand this need and workarounds you have help not only our team but others on Community 🙌

    Stephen Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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    Gianluca Gori

    Hi Stephen,

    Thanks for the update, but I still cannot get it that a collaborator (no matter if it's an external consultant or colleague) has to be made project manager only to record worked time.

    He or she will never plan a project, create custom fields, adjust plans on the gantt, creare reports or dashboards, organize the project tree, look at other PMs work or plan, manage accounts, etc etc.. so I see no real reason except a purely commercial justification not to let collaborators input time spent.

    Now, I understand commercial impact, but I don't think it's a good approach for your customers - doesn't help customer retention and overall customer satisfaction. Long term, does not pay in my opinion.

    I really hope you'll rethink about your position on this very important subject.

    Thank you.

    Gianluca

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    Rakesh Kakkar

    It is not feasible to record time of multiple collaborators with various tasks by Project Manager. Task assignee should have privilege to record his/her time spent on task.

    I think this is the basic requirement and Wrike Team should think of it for incorporation under Collaborator license.

    Thank you

    Rakesh Kakkar 

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    Grant Peterson

    Stephen, 

     

    I can totally see the reason why collaborators do not get time tracking, as that is one of the premier features included in Wrike. To the point of the other users, I wonder if there could be another paid tier that includes the time tracking but not necessarily the other features. That way, the value add can get Wrike what they need(cash) but those who need time tracking don't have to pay for a full license. With this new tier (Collaborator+ or something like that), I envision the same rights granted to Collaborator, but with time tracking. Pricing would be something like $3 per month. That way it is economically justifiable by the users, and hopefully a boon to Wrike as well. 

     

    Let me know what you think! 

     

    Respectfully Yours, 


    Grant Peterson

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    Al Sape

    Hi, big plus 1 for this from me as well!  External users can actually add time tracked via manual addition, so they can basically provide their time.  But the Time Tracker is a great feature and it's really a shame you guys don't allow the guests to simply turn it on and off.  It would really help some of the headache of trying to keep tabs on contractors and making sure they write in their hours.

    Thanks!

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    Lisa

    Hi everyone, thanks a lot for your support for the suggested feature! I checked with the team and for now, it's not on the product roadmap. I understand that his might be disappointing for you, but please rest assured that we'll continue to pass on your feedback and we'll make sure to let you know if anything changes in regards to this suggestion!

    Thank you again! 

    Lisa Community Team at Wrike 🌎Discover... Wrike Discover and become a Wrike expert. Click here to get started

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    Al Sape

    Lisa, are you willing to share if this is more of a Pricing decision?  With the current huge change in the dynamic of remote work in the economy, there is an increased focus I think on the potential of using Contractors within teams at all levels.  Teams have found solutions just in the past few weeks to rework how they define their entire workflows, workloads, capacity, etc. using remote help that may very well be in the form of contract workers or part-time positions.  

    If you are on a higher-level Wrike plan with addons like Integrate, Marketers, etc, adding additional users is a huge cost.  So it's almost counterintuitive that as a "higher-tier" client, you get penalized by Wrike's pricing structure if you want time tracking for all your team, including contractors.  Because the difference between the price of a seat that has this function at a barebones Business-level plan with a Discount, and a full-featured plan with addons, is significant.  And in the case of tracking time, you'd be forced to add in a contractor full seat at the price of each seat with all the addons, or lose the benefit of time tracking for some key personnel that will be taking part in projects, consuming budget, etc.

    To be precise for the benefit of the community, the difference could be:

    Business plan with discount, let's say ~$20/users.  So add a user that can track time - extra $20.

    Same plan with Resource, Marketer, Integrate - potentially $60 + per seat.  So hire a contractor you'd like to have track time, you are now paying this much, or more, to get that capability when you probably only need outside time tracking the collaborator rights for that user.

    I would appreciate knowing if you guys have a philosophical approach that is that you want these type of users to be "full" seats and thus clients will need to plan to pay for them if they want them to track time, and that's just the cost a client will have to absorb, period.  This is very key in my decision making about continuing with Wrike vs. other tools that let free guests track time.

    Thanks!

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    Hugh

    Hey everyone, we wanted to share an update from the Product team in relation to this idea.
     
    We can appreciate the feedback here and desire for a feature like this to be implemented into the product. This suggestion is being researched as part of a plan to implement custom account roles within Wrike, but this is not on the Product roadmap for the foreseeable future.
     
    We regularly check with our Product team for updates, so if there are any developments or changes concerning this suggestion, I'll be sure to pass it on.
     
    If you have any other questions, let me know.

    Hugh Community Team at Wrike En savoir plus sur les fonctionalités et les meilleures pratiques grace à nos Webinaires online

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