How do I free up space for a collaborator when our account isn't at its limit?

One of my graphic designers (an external user) is getting a message that she has exceeded her storage limits and therefore can't upload anymore. I checked our account storage and we have only used 1 MB of 50 GB available so I'm not sure why this is happening. Any suggestions on how I help her free up some space? TIA!

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Hi Patricia Purcell,

can you share some screenshot with error?

;)

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👍 Spot On 💡 Innovative Approach 💪 Stellar Advice ✅ Solved 🪄 Remove Kudos

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