Anyone using any nifty tricks to track customer sentiment through the life of a project?
Here are a few things that came to mind:
- Custom Field with customer sentiment rating
- Logged at each major phase of the project where deliverables are met
- Potentially time consuming
- Custom status / workflow for customer sentiment
- Similar to custom field
Curious if anyone's tracking their customer's satisfaction/sentiment throughout the life of a project, how their capturing that data, and what (if anything) they do with that data.
Thanks in advance!