[Status: Backburner ⌛️] Reset User Passwords Capability Needed for Admin's

Our organization is on the Wrike Desktop version. The organizations supported browser is IE. We have 4 Admins supporting over 100 users.
At times, a user may forget their Wrike password. The current procedure for a user to reset their password is cumbersome and requires the user to have some knowledge of how browsers function. The current procedure also has a time out feature once the reset message is sent. Below is the communicated reset procedure.

Please ask the user to do the following:
• Request a new password reset email by going to the 'Forgot your password?' page (wrike.com/remind.htm);
• Go to the email inbox, open the password reset email from Wrike;
• Right-click on it and select 'Copy link address'

Then, the user should paste the link in the address bar of one of the browsers supported by Wrike in the incognito mode and press Enter.

When a user does have an issue, our system Admins attempt to support (usually remotely). The current procedure does not support a streamlined process that allows the user to quickly re-gain access to their Wrike account. Having an Admin Supported Password Reset procedure would greatly improve our user’s experience.
Please consider implementing an Admin Supported Password Reset.

Upvote 62
35 comentarios
Spot On Innovative Approach Stellar Advice

This feature is really needed, please add!

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Spot On Innovative Approach Stellar Advice

If I upvote 30 more times, do we get to 60 and then we can add the admin ability to reset user passwords?

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Spot On Innovative Approach Stellar Advice

Hi Scott Sent, welcome to the Community 👋

This post now does have 60 upvotes, so I've reached out to our Product team for a status for this suggestion. We'll be adding one here shortly 👍

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Spot On Innovative Approach Stellar Advice

Adding an upvote for this feature -- the current setup creates more work when off-boarding. All of our other software allows us to simply reset passwords as an admin. It's a really important security feature.

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Spot On Innovative Approach Stellar Advice

Thank you for your support of this suggestion, everyone!
The team is interested in this and may be able to investigate it in the future. For now, they don't have this suggestion on the short-term plans. 

I'd also like to add that it's possible to log in as another user on our Enterprise subscription, and this can be helpful for resetting users' passwords. 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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