Earlier this year, a new kind of Automation Bot notice started to pop up in our projects and caused confusion among our users:
Risk level changed to high:
• Too many active projects. Please, update your other projects’ status or convert to folders.
I asked Wrike support to explain what this phrase actually means. Replies indicated that it's generated by Wrike Automation's AI, which can calculate risk levels for items that meet certain criteria, and that it's based on the number of projects in active state, created by the author of this project, and that the AI prediction is based on data from the whole account.
Wrike Automation's AI risk calculation is really useful when providing warnings about overdue projects and tasks, or task due dates set after the project's finish date.
But "Too many active projects..." being based on "created by the author of this project" criteria isn't applicable in our case, since our projects are created from an Excel file via a custom API integration, not by individual Wrike users. In our case, "created by the author of this project" does nothing to limit the scope of the risk calculation to a specific project owner's projects.
And "Too many active projects..." being based on "The whole account" criteria isn't applicable in our case, either, since the account incorporates dedicated spaces for each of our companies in Finland, Sweden, Netherlands and Spain.
When the Automation Bot message "Too many active projects..." is @-mentioned e.g. to a Finnish project owner, it reads like actionable advice, saying that the project owner personally has too many active projects and should do something about them.
But this is in fact AI making conclusions on an *account* level. The Automation Bot message is not based on how many active projects an individual project owner has to their name. And they couldn’t do anything about the situation anyway, since individual project owners don’t have visibility into the projects in other companies’ spaces. Project owners can’t take action and make changes in projects on a multinational level.
What’s the point with sending *account* level conclusions and advice to individual project owners? It would be OK if this was about how many active projects *the individual project owner* has to their name and that they should (and could) do something about it.
The criteria for the "Too many active projects..." calculation is misguided and ultimately confusing to the project owners, providing non-actionable advice based on a too-wide sampling of data.
I wish Wrike would provide options for the AI risk calculation to limit the scope of the calculation to a specific space, or even better, an individual project owner's projects. That's a scope that would provide actionable advice to the individual project owner.