Hello! We like the fact that "Active" tasks show in our to-do lists. We also like that "Completed" and "Cancelled" tasks are treated as "Inactive" and are hidden from active task filters.
However, I'm wondering if the "On Hold" deferred status can be disabled or customized as an "active" task instead of "inactive". We don't want On Hold tasks to disappear from active task lists because we tend to lose them and forget to circle back even if we have a Dashboard Widget of "Deferred" tasks. For us, the dashboard widget isn't enough.
Is this possible? I noticed each workflow needs at least 1 status and there is no "Delete" button or way to customize "On Holds" to appear as active.
Since I can't disable it, I labeled it "Do Not Use" for now. We'd rather our team use the active "Pending/Missing" status for all the reasons a task may need to be labeled 'on hold'.
Here's a screenshot of our Default Workflow: