Our Marketing team uses a Wrike Form for new task requests and depending on the category of the request, it automatically assigns the task to the correct person on the Marketing team. I'm curious, is there a way I can track how long it took the Marketing team member to respond back to the original requestor?
We use the Comments section to either ask clarifying questions or let the requestor know approximately when the team will process the request. Our goal is to respond within 24 hours of the request and the only way I can track time metrics to make sure we're on track is to do it manually. I was wondering if there's a way to utilize Custom Fields to have it auto-populate the number for me?