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Adobe plugins constantly log-out, rendering them unusable.

3 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Hugh

     
    I'm sorry to hear that you've been experiencing this. I've raised a Support ticket for you, someone should be in contact with you soon. If you need anything else, be sure to let me know.

    Hugh Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Joey Lopez

    Hi there, someone was in contact with us, but i have nothing to share with them, it's impossible to duplicate an intermittent problem. the random logouts *are* the problem. we install the plugin, log in (the problem everyone hates is that we don't know our logins because we never use them, so we have to go to chrome/safari and get our login from prefs each time) then login, and try to use the plugin, only to be logged out again a few uses later. it's frustrating. 

     

    My solution suggestion remains the same: have a link that opens a web-browser, where we can allow auto-complete to fill in our login. thus eliminating the need to get our login each time. the pain point is having to login every time, make that easier, and you solve the problem. 

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Hugh

    Hi Joey Lopez, thank you for providing this extra information.

    In this case, we'll need help from the Support team. Could you please get back to Anton in the Support ticket so that he can look into this further? Even if it is not possible to recreate the log-out every time, providing more information will allow the Support agent to understand what is happening to cause the bug.

    If you have any more questions, feel free to reach out at any time.

    Hugh Community Team at Wrike ๐ŸŒŽDiscover... Wrike Discover and become a Wrike expert. Click here to get started

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