I didn't find an adequate solution to this problem in the other Community posts, so I just submitted this text as a Request to the Wrike team. I don't know if my suggestion is possible or practical, or if there is a better solution, but I wanted to also post this information on the Community to see if anyone else has a similar problem and/or a possible solution.
Background: My company uses Microsoft Outlook. I am the ticketing triage point of contact for my department. We have a WordPress form set up for ticket intake, which then assigns all of the incoming tickets to me, which I then distribute to my team. I have all notification email types turned on, so that I can help monitor the flow of the tickets, even after they've been assigned to someone else.
Problem: The various notification emails appear to be too similar to use Rules in Outlook to sort as intelligently as I'd like.
Ideal outcome: I would like...
1. New tickets that are assigned to me with a status of New to be sorted into a "New Tickets" folder in Outlook.
2. Then, tickets that are assigned to me NOT with a status of New, or where someone has @mentioned me in any ticket, I would like to be sorted to an "Assigned" folder.
3. Tickets that are NOT assigned to me (but that I am following) that receive any kind of update to them, including comments amongst other people, I would like to sort into an "Updates" folder.
4. Tickets whose status is marked Completed or that receive any kind of update or comment after they've been marked Completed, I would like to sort into a "Completed" folder.
5. And emails about users who have accepted their invite to Wrike, I would like to sort into an "Invites" folder.
So far, #5 seems to be the only one I'm able to achieve reliably. I'm finding that Outlook is unable to keep straight the various Rules that one has to set up to achieve this level of organization because there are just too many similarities in the body text of the different notification emails. The Rules then compete for priority and conflict with one another, resulting in emails sorting poorly.
Example solution: I am proposing that there be tags/categories added somewhere into the body of each type of notification email.
2. #assigned and/or #mentioned
These are all just ideal examples--not actual requests. But if each kind notification email was tagged with these corresponding phrases, one could very easily sort these emails using Rules in Outlook. I would trust the Wrike team to decide on the exact phrasing of each tag and how they were distributed to each type of notification email.
I've seen a lot of discussion generated about similar problems here, but not this exact proposal. I'm hoping to generate discussion about this for the Wrike team to consider the popularity of a suggestion like this, or if anyone has any helpful suggestions, I would enjoy reading those responses. Thanks!
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