Access denied message on app (IOS) after clicking "new"

Hi all, One of my users clicked on "new" on a task assigned to her in the app. (This was a banner notifying her that the task was new.) After that the task got locked "access denied". Any experience with/solutions for this? Thanks!

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Hi Jasmijn, sorry for the long reply here! Please let me know if you're still experiencing this, and I'll be happy to raise a Support ticket for you 🙌

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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This is happening to one of my Regular Users, too.  He's a new user with a brand new installation of the Wrike app on his iPhone, which isn't working.  Any advice?

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Hugh

Hi Thiel Butner,

I've just raised a Support Ticket for you, someone will be in contact with you soon!

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This is happening to someone on our team as well. Have you found a solution? 

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Hi Katherine Ivy, sorry to hear that! I'm raising a ticket for you, as this requires additional investigation. You'll get a notification soon! 

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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Our user just changed his password and then the app started working.  His password had been fine on his laptop but he wasn't able to log in to the app.  It didn't make any sense to us, but it was simple and it worked!

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Good to know, Thiel Butner 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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This happened to one of my team mates as well. Any solutions?

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Hi Joanne Baik! I'm raising a ticket for you, our Support agents will be able to help with this. 🙂

Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Lisa Wrike Team member Become a Wrike expert with Wrike Discover

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