(Not) opening tasks in the Wrike app

Installed the Wrike app on a new Surface build recently... All working fine until a couple of days ago when links to Wrike no longer open in the app - they open directly in the default browser now.

A reinstall/repair using the download didn't change this behaviour. Is there a registry change or something to fix this?

Cheers

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Hi Mauricio, thanks for reaching out 🙂

Here are the instructions from the Help Center:

You can have Wrike links (for tasks shared with you) open in the desktop app by default.

  1. Open Wrike's Workspace in your default browser.
  2. Click your profile picture in the Workspace's upper right-hand corner.
  3. Select "Apps & Integrations".
  4. Find "Wrike for Windows & Mac" and click "Configure".
  5. Switch to the "App settings" tab.
  6. Check the box next to "Open Wrike links via App".
  7. Click "Save changes".

Once the feature is enabled: when you click on a link to a Wrike task, you'll see a redirect page. From the redirect page:

  1. Click "Allow" to open the task in the desktop app.
  2. Click "Cancel" to open the task in your browser.
  3. Enable the setting to always open links in the Wrike App*. Once this setting is enabled, Wrike task's will immediately open in the desktop app the next time you click a link.

*Not available in some browsers (for example, Safari and Edge).

Please let me know if that helped 🤝 

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

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Thanks @Lisa - interestingly this started working again, with no other setting changes, last night...

Good to have this documented here anyway.

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Ok, who's inside my mind today? I was just asked by a new Wrike user how to do this, and here is the answer! Love this community!

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@Mauricio, happy to hear that 🙂 But it does sound a bit weird, so please let me know if something happens again, and I'll raise it to our Support.

@Marj, thank you, your comment just made my day 😍

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

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Lisa th box next to "Open Wrike links via App" already checked in my wrike desktop app, but wrike links for example from slack, still opening in browser, and after that the browser says open in Wrike app. How can I fix that?
Windows 10 version 1903

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Hi HAYK OHANYAN, welcome to the Community 🙂

I'm raising a Support ticket for you now, someone will reach out to you soon to help.

Please let me know if you have any other questions!

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

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I have exactly the same issue.  Box is checked to open in the app but still opens links in Chrome - from Slack, from Todoist, in fact from all apps.  I am on a Mac with with OS X Catalina 10.15.4

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Hi Dean McGrath, I'm raising a ticket for you now! 

Lisa Community Team at Wrike Become a Wrike expert with Wrike Discover

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My problem has been solved earlier. Thank you Wrike Team

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Hugh

Glad to hear that, HAYK OHANYAN!

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Hi Lisa I am having the same issue. Tried solution you recommended earlier in this thread but still not opening in app. Nothing happens after I click Open in App.Could you please assist?

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Hugh

Hey Vicky Velavicius, welcome to the Community!

I've just raised a Support ticket for you, someone should be in contact with you soon.

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When I click on a link that is emailed to me I get the attached options but it doesn't let me set a default to the app?

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Hugh

Hi Julie Watt!

I've raised a Support ticket for you here. If you need assistance with anything else, be sure to let me know.

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I'm having this same issue. It does not seem consistent either. Sometimes links will open in the app, and sometimes they open in the browser (without a prompt to open in the app).

I am using outlook for Mac.

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Hugh

Hey Aaron Kwong,

I'm raising a Support ticket for you here, someone should be in contact with you soon. If you need anything else, be sure to let me know!

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Good morning, I have the same issue as above. Any link hat re-drects to the app fails with a java error. It doesn't matter how many times the app has been re-installed. Please help

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Hugh

Hi Derek Mee,

I can see that the Support team assisted you in relation to this experience. If you need anything else, be sure to let me know!

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Hi Hugh,

Yes it was resolved quickly and professionally by Lisa in the Wrike Team.

Great service

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Hugh

Very glad to hear that, Derek Mee! I'll be sure to pass your feedback on to the team 👍

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