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Customize Guest Review Email

2 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Ahn Jieun

    I totally agree with Jordan. Many of our clients just ignore our request to review the files because they think it's spam. We have to write a separate email, text or call to let them know. But this defies the whole automation!ย 

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Melissa McDade

    Just wanted to pass along some suggestions for Wrike guest review emails. We use this often for approval by clients, but the email that alerts them to review a proof is comes through as โ€œYour Wrike,โ€ which is unfamiliar with the client. Is there any way to make this message from the actual sender instead? Also, this email often goes into a spam folder. Iโ€™m not sure of the best way to address that. Our workaround so far has been to send a heads-up email that they should look out for the โ€œYour Wrikeโ€ review email, which has helped a bit, but we would love to eliminate that extra work.
    ย 
    One more suggestion: When the guest reviewer notes their changes, then hits "Approve" or โ€œChanges Required,โ€ there should be some kind of pop-up that assures the guest reviewer that their info has been submitted. Currently they hit the button, but then the screen stays static and they can then close their browser window. 50% of the time, the guest reviewer will email me to ask if I saw the changes because they werenโ€™t sure they did it correctly. A quick pop-up that reads โ€œThank you for Your Approval/Submitting your changes! Your feedback has been submitted.โ€ would let the reviewer know they did it correctly!ย 
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