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Ticket ID & Custom Subject on Request Forms?

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  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
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    1Marjorie Downey

    Great question. My workaround for this is to have check boxes in my Request form, that when checked, become a part of the Title. For instance, i have a form that starts a task to reinstall some software. The first question is "What store #", I have that be part of the title.  Next question is "today's date" which becomes the assigned day of the task to be created. I then have one checkbox available: Install new software, which I have placed in the title. The resulting task created becomes "## - Install new software", with the ## being the store number.  This is just a basic request form, but saves time and issues as to not having to duplicate a task. 

    I hope this helps. 

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  • Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪
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    Brandy Roberts

    I see.. I didn't realize I could layer multiple things into the title.  Thanks! 😀

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