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Brandy Roberts

December 10, 2018 15:59

Ticket ID & Custom Subject on Request Forms?

Answered

Is it possible to have a standard Task name with a custom subject appended?

Example: Support Ticket ID######## - [User entered Title]

2 comments

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1Marjorie Downey
December 11, 2018 23:46

Great question. My workaround for this is to have check boxes in my Request form, that when checked, become a part of the Title. For instance, i have a form that starts a task to reinstall some software. The first question is "What store #", I have that be part of the title. Next question is "today's date" which becomes the assigned day of the task to be created. I then have one checkbox available: Install new software, which I have placed in the title. The resulting task created becomes "## - Install new software", with the ## being the store number. This is just a basic request form, but saves time and issues as to not having to duplicate a task.

I hope this helps.

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Spot On! 👍 Innovative Approach 💡 Stellar Advice 💪

Brandy Roberts
December 12, 2018 16:11

I see.. I didn't realize I could layer multiple things into the title. Thanks! 😀

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