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How can I sell Wrike as our single source of truth if an attached file cannot be recovered?

3 comments

  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Eric Clark

    Hey Scott, I don't think you can make the case that storing files in Wrike is 100% safe from loss. Since it's a service and you don't have control, you'll probably have a hard time convincing others if there are strong opinions you're up against. Also, the Content section of Wrike's TOS are worth a read.

    Alternative solution: Use a cloud file storage solution that integrates with Wrike (like Box.com) that provides data loss prevention. This too is a service, but they are in the business of storage and have the appropriate controls to provide the kind of failsafe you're interested in.

    Sidenote - I have seen customers uploaded a lot of files to Wrike and have not heard of any data loss issues. Doesn't mean it doesn't or can't happen, but it does seem to be reliable.

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Scott Henderson

    Eric, I don't think Wrike ever "loses" anything.  It's solid. Pretty much 100%.  But it allows users to delete files from tasks, and that's great but there's no "Recycle Bin" for these deleted files.  If a task can be deleted by a user but isn't "really" deleted (instead stuck into a Recycle Bin) why not do this for deleted files? We use SaaS solutions for many things in ways that require this kind of reliability/recoverability.  This is a loophole Wrike could patch. 

    Scott Henderson Arizona Community Foundation azfoundation.org

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  • Spot On! ๐Ÿ‘ Innovative Approach ๐Ÿ’ก Stellar Advice ๐Ÿ’ช
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    Eric Clark

    Agreed. Seems like it would be a good feature request to build in some sort of retention policy for uploaded file attachments.

    Also agree that Wrike is solid. That said, I don't know of many services that can guaranty beyond eleven 9's of durability. I haven't seen any statements from Wrike about their storage durability, but if you have some specific information that would be a good share.

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