[RESOLVED] iOS App Update Required 11/29

Hi everyone, 
 
If you're experiencing problem's using Wrike's iOS app, please read below. 
 
What You're Experiencing 
  • Your app appears to not be working
  • You're getting error messages when trying to use the app
  • Your app is stuck loading 
The Problem
 
As of November 30th at 12 am pst, if you have the iOS app with a version earlier than 2.10.9, then your app won't be able to sync with the server.
 
What to Do
  • If your device is running iOS 10 or later: install the newest version of Wrike's app (app version 2.10.9 or newer) from the app store. 
  • If your device is running iOS 9 (or earlier): first update to iOS 10, then update to the latest version of Wrike's app (app version 2.10.9 or newer). 
Please note, if you're on iOS 9, or an earlier version, but you're not able to update your OS version, please reach out to our Support Team at support@team.wrike.com and let them know:
  • That you're experiencing a problem with Wrike's iOS app
  • The email you used to register for your iTunes account
The team will provide further instructions and assistance.

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

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Custom fields still don't load/aren't visible on iOS devices...😠😩😭

Julia Marantidi Home Automation Executive Account Manager & System Engineer

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Anastasia

Hey, Julia, thanks for reaching out! Custom Fields on iOS haven't been released yet, but they're on the roadmap 😃  Make sure to follow our Release News, or this request about viewing Custom Fields on iOS, to be the first to know about the release.

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Thanks!! Followed it!

Julia Marantidi Home Automation Executive Account Manager & System Engineer

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I have updated my iPhone iOS (11.1.2) and I have the latest version of the Wrike App (2.10.9) and the task I am interested in shows nothing except the description.  There is no trace of any updates on the task.  Unfortunately this makes Wrike useless on my iOS devices, severely compromising its value for us.  We have logged a support request, but there is no response other than an automated reply after 24 hours.

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James, Wrike isn't iOS compatible. They're working on that in order for us to see the custom field values on our cell phones...wish it was faster!

Julia Marantidi Home Automation Executive Account Manager & System Engineer

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Hi James, Julia is right, you won't be able to see Custom Fields on iOS (yet). That said, you should be able to see more than just the task's description. Our iOS Help Page has a table showing what is or is not possible on the app. Please let me know if you're not seeing something that you think should be there!

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

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Sorry, I am seeing a different issue.  First, here is Wrike on my laptop for a specific task:

And here is the same task on my iPhone 7, with latest Wrike App and latest iOS:

 

It seems the task has not fully loaded as the progress bar across the top has stopped moving.  Even waiting for several minutes, the loading has not completed and I cannot see any of the comments in the task workspace.

Any clues?

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Hi James, it looks like our Support Team is already looking into this. Let me know if there's anything else we can help with in the meantime. 

Stephanie Westbrook Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover

Stephanie Westbrook Wrike Team member Become a Wrike expert with Wrike Discover

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