Dear folks, when I post a PDF to a task for client review, the fonts get messed up in the Review Module (where the client can comment, paint on the PDF etc). Not all but most fonts (especially copy text) gets replaces with what looks like Arial, which basically makes the point of letting the client review a design totally moot, as he cannot see it as it will look in print. Is it possible to just simply show the original PDF and not messing with the embedded fonts? Because this basically F***up the usability of the Customer Review Module (which otherwise is nifty :-D)
Hi there, thank you for the detailed description! This doesn't seem to be the intended behavior, so I'm opening a Support ticket on your behalf to get all the details and sort it out. You will get an email about this shortly!
together with you great support we found out that it seems to be a Problem with Safari, in Chome it works fine.
(On an added note, it would be good to have this section available in regular mobile browsers for clients some day down the road).
Thank you for getting back to me so quickly! We'll look into it to see if there could be a problem with Safari specifically, so thanks again for mentioning this!
I can confirm this beviours as well in Safari 10.1
Chrome 58 and Firefox 53 display fonts correctly in PDFs for review.
I am getting the same issue in chrome
Hi Daniel! Looks like it may be a different case, so we'll open a Support ticket to get all the details and escalate it to our engineers if necessary. Please look out for an email soon!
We're also having the font issue with PDFs - seems to be only happening on Safari.
Please advise on a potential fix.
Hey Nicolas! We'll open a Support ticket for you to discuss this further, so please expect an email from us.
Hello! I am curious if this was ever fixed for Safari users. I have a team member that prefers safari but has jumbled text on her uploaded PDFs. Let me know!
Experiencing the same issue in Safari.
CORRECT in Adobe Acrobat
Messed Up in Wrike using Safari