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Email Notifications are Delayed or Missing

You haven’t received an email notification from Wrike and are wondering about the delay.

Troubleshooting

General steps

Check your email notifications settings to make sure Wrike emails are turned on

  1. Click your profile image in the workspace's upper right-hand corner.

  2. Select 'Settings' from the drop-down.

  3. Click 'Email Preferences' in the left panel.

  4. Check if the necessary box is checked in the 'Task, project, and folder updates' section.

Check Email preferences settings 

Check if the right email is connected to the right account. If you have several accounts, they all can be linked to different emails. You can also have several emails linked to one account:

  1. Click your profile image in the workspace's upper right-hand corner.

  2. Select 'Settings' from the drop-down.

  3. Click 'Email Preferences' in the left panel.

  4. Check if the right email is linked to the right account in the 'Notifications settings' section.

Check Spam/Junk folder

Check the Spam/Junk folders in your mailbox to see if the email landed there. If this is the case, make sure that noreply@wrike.com and wrike@wrike.com are whitelisted on the mail filters or the spam control software. You can also try whitelisting this IP range:

  • 160.19.162.0/24, if your account is in our American data center.

  • 185.157.64.0/24, if your account is in our European data center.

Check the time of the change

Wrike emails are sent six minutes after a change is made. Check if six minutes have passed since you made any changes to the task.

Check for other emails

Check if you’ve received several emails about changes applied to one and the same task. Any changes that are made to a task within six minutes are compiled and sent in the same email.

Daily-To-Do and Daily Digest emails

If you haven’t received a Daily To-Do email or a Daily Digest email, check the schedule for these regular notification emails in your email notifications settings and make sure the time zone settings are correct.

Dependency chain notifications

If you activated the emails “All subtasks in task are completed” or “Next task in queue is ready to be started” in your email notifications settings, note that the six-minute rule doesn’t apply to these notifications. The Wrike Bot will @mention you in a task once per hour. If more than an hour has passed and you still haven’t received an email, check the following:

  • Has someone @mentioned an assignee on a task that's ready to be worked on within an hour after the last predecessor or subtask is completed, canceled, or deferred? If yes, no email notification is sent.

  • Have you opened a parent task before Wrike Bot had a chance to @mention you and let you know that all subtasks were completed, canceled, or deferred? If yes, no email notification is sent.

New Comments notifications

New comments will trigger an email notification only in the case of:

  • “Someone @mentions me” or “Someone comments without @mentioning me or my group” are activated in the email notifications settings.

  • You haven’t read the comment and six minutes have passed.

  • You've read the comment but didn’t change anything in the task and six minutes have passed.

If you've read the comment and some changes or comments were added to the task, no email notification will be sent in six minutes.

Contact Support

If the steps described in this article didn't help solve the issue, contact our Support team to assist you with the investigation. 

To speed up the troubleshooting process, please attach to your ticket:

  • A screenshot of the update in the task that should’ve triggered an email notification.
  • The permalink of the task where the update was expected.

More Info 

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