Resolve Attachments Uploading or Downloading Problems
Important
Before troubleshooting, visit our Wrike Status Page to check if there are any ongoing issues or maintenance announcements.
Troubleshooting
There are no restrictions on file types; any file can be attached. However, there are limitations to the attachment size. Make sure to keep these limits in mind when working with attachments to ensure seamless operations:
- The default file size limit for attachments in projects, folders, and tasks, or when submitting an internal request form, is 4 GB for Free, Team and Business Plus plans, and 10 GB for Enterprise Standard and Enterprise Pinnacle plans.
- The file size limit for attachments submitted via external request form or API is 500 MB.
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It's not possible to upload zero-byte files to Wrike; the file size must be greater than 0 bytes.
- When downloading multiple files, if their total size exceeds 1 GB, you won't be able to download them. Instead, an error message will appear: "The attachments you are trying to download exceed the download limit of 1 GB".
Check your network
Issues with attachments may be caused by:
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Internet connection: Make sure you're connected to the internet and that you can access other websites.
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Browser: Wrike officially supports the latest two versions of the most popular browsers. Make sure you are using one of them.
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Network: If your corporate network uses a proxy, firewall, VPN, or antivirus program, it may be blocking Wrike resources.
Try connecting to a different network, such as a different Wi-Fi, your home/office network, or a cellular network, to see if you can upload or download attachments. If it works there, this suggests an issue with your original network. Please contact your IT department, explain the situation, and ask them to whitelist Wrike.