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Troubleshooting WebSockets

⏱ 1.5 min read

Overview

WebSocket technology allows Wrike to get real-time workspace updates and enables the collaborative editing of description fields. Future versions of Wrike will require this technology in order for certain features to work. To guarantee the best performance and compatibility, we recommend checking that WebSockets are working properly with Wrike on your device.

WebSocket requirements

Starting September 30, 2018, Wrike requires the use of WebSocket technology by your web browser or client. If WebSockets are not working properly after that date then Wrike will continue to function, but the following features may not work:

  • Live editing of task, folder, or project descriptions.

  • Getting Inbox notifications (without refreshing the page).

  • Seeing various changes made by other users, e.g. adding or removing projects, folders or tasks.

Check that WebSockets are working

  1. Open Wrike’s Support Tool.

  2. Under Access to Wrike Transport, if it says Success that means WebSockets are up and running. If you do not see Success, check our troubleshooting steps below.

Troubleshooting WebSockets

  1. Supported browsers. Confirm that you’re using a supported browser. If you’re not, try using one of those and then check that WebSockets are working (see above).

  2. Proxy servers and firewalls. Check if you have a proxy server or firewall that blocks WebSocket access (you might need your system administrator’s help).

    1. Wrike requires WebSocket connections to *.www.wrike.com on port 443. You might need to add an exception to your firewall and/or have your proxy intercept WebSocket connections.

    2. Check that WebSockets are working.

Contact support

Tip

If the steps described in this article didn't help to solve the issue, please contact our Support team and we’ll be happy to help you figure it out.

When you send a support request, please provide the following information:

  • Log data from the browser's developer console. Our Support team can help provide instructions on how to do this if you're not sure how.

  • Support Tool data: Open Support Tool and click Copy to Clipboard.

  • Details about any network issues you’re aware of.

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