We use an externally available request form for our clients and users to submit support requests to our team. We have also set up our Wrike account to notify us in Slack when new tasks are created in Wrike.
We noticed that we do get a Slack notification if someone from our team creates a task via Wrike and also when we create a task via email, but not get a Slack notification when a task is created via an externally published request form. We confirmed with the Wrike product team that this is the expected behavior but from our point of view, it is undesirable.
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