[Status: Backburner ⌛️] Private messages needed!
We use Wrike a ton with our clients, and it would be great to add a private message feature, so that Collaborators cannot see messages between full users sometimes. Teamwork, our old platform, had this feature and it was SUPER useful. Because our clients see every comment in the Wrike project they are part of, it has led our users to go outside of the tool to interact as to not show the client everything.
Please consider this!!!!
This was a key feature in another PM tool I used, and is a drawback in using Wrike.
This is something that would benefit a lot of us. Admins, please look into this request
Hi everyone, thanks so much for your contributions here! This sounds like a similar request which was created by another Community user: Instachat. Does that reflect your feedback here? Let me know if that's what you were looking for, it would be fantastic if you could add your votes to the original thread if that's the case! :)
Ehhhhh Anastasia, Instachat is not really the same thing. I would like to see private comments on a task. not just an instant messenger, then the comments get lost outside of the project and task
I have to agree with Sonja. Private messaging allows for the message to be captured in the same place as all comments and, in the same date/time order - they're just viewable only to the specific individuals.
@Sonja and @Susan, thanks for clarifying! I see what you mean now, initially I thought you were looking for a way to have these exchanges outside of the comment stream. Thank you once more for adding these additional details here!
Very needed especially when you have designers that need some quick direction to move forward.
We use this feature a lot in our support center.
I was surprised that a program like Wrike does not already have this option integrated :(
Let Wrike team, it would be great to be able to send private comments on tasks shared with clients 😃
It would be great to send direct messages within Wrike!
This is an absolute necessity, specially when there is a passionate exchange of ideas.
We can't use Wrike effectively until we have a way of commenting tasks privately without the collaborators seeing it.
Absolutely, will not purchase Wrike without this; need to be able to add internal comments to client tasks..
Agree! As a studio manager I'd love to to be able to talk to my design team members on a task, without adding to the public conversation thread!
Hi, everyone, today I have a suggestion for this thread.
We are working on a Guest Review feature that may help with this request, if you need clients to collaborate on files and approve them. It allows you to create a review and add an external person as a reviewer by email. In other words, they won’t need Wrike credentials and won’t see any task details or comments on the file made by other Wrike users. They'll only see a personal message from the person who added them and replies to comments they've (the Guest Reviewer) has added.
You can find more details here: https://help.wrike.com/hc/en-us/articles/360009639733-Guest-Reviews
This feature is available in Labs now and will be released in a month or two. Please note, that it is available only for users with Wrike for Marketers or with the Proofing & Approvals add-on.
We should be able to communicate to members of our own team through Wrike without having to make a task first. Not the same as communicating with people outside. Seems an odd feature to leave off..
I'm definitely in agreement. When I get done with a call from a client, I like to be able to input my notes... and some of those are NOT for the clients eyes.
As a trainer, and needing to give details to the Project Owner - a client would find it derogatory when I add a a note such as:
"Client did not appear to have a secure grasp on the tasks. As he went through the motions, he would request affirmation before selecting the actions needed. The sessions with this client are turning into more of a babysitting task than a training session, as he doesn't appear to be performing any tasks when not on the phone with me." ....
(In case having an actual scenario helps with your Product Development team... it usually does with ours.)
We have the same need. E.g. if I need to ask the project manager to reassign the task to somebody else, I have to do it in skype or somewhere else. This information is good to keep inside the ticket. But it should not be shown to the customer.
@Wrike I see, that this feature is interesting for many customers. I do not see any comments from your side, according to your plans about it. The only this flow will be in some months 2(!) years old. Are you going to implement this functionality? Do you suppose, that this functionality is not necessary for your tool? As far as I understand, the "Guest Review" feature does not match at all.
Hi everyone, thanks for your feedback here. Currently, this feature is not on the roadmap; I'll make sure to get back to you when/if that changes. I totally understand where you're coming from with this request, so please keep upvoting the suggestion, we'll add a Product Feedback status to it once it reaches 60 votes.
Lisa Community Team at Wrike Wrike Product Manager Become a Wrike expert with Wrike Discover
Lisa Wrike Team member Become a Wrike expert with Wrike Discover
Voting for this! Love in Zendesk how we can leave internal notes to each other on tickets. It would be great to be able to do that with our development teams on Wrike.
I vote yes for this!
This is a critical feature that most collaboration tools support. Please add this. (see Zendesk comment from Ali Lipman above, also applies to FreshDesk and other online project collaboration tools that I've used in the past)
I was actually looking for this feature yesterday.
Definitely needed. Would be very helpful.
This would be excellent. Something along the lines of commenting to members of your team only (regular users) that are following the task.
This feature is required for our team as well, there are tasks where internal notes cannot be shared with our customers or external contractors. Need to have a permission based private messaging. Voting for this
Private messages on a project are a must. Today I too looked for this feature. I wanted to communicate with the project manager without a task assignee able to read the communication while keeping it tied to the project. This would be very beneficial for employee performance reviews